Carmel Herington

The relationship-service-profit chain: conceptual framework and propositions

Lester W. Johnson, Carmel Herington, C. Herington, 2010, Int. J. Serv. Technol. Manag..

Finding brilliance using positive organizational scholarship in healthcare.

Anneke Fitzgerald, Joanne Curry, Ann Dadich, 2015, Journal of health organization and management.