Karen Norman Kennedy

A scale assessing team-based job performance in a customer-oriented environment

Mary B. Burns, Karen Norman Kennedy, Felicia G. Lassk, 2001 .

Web-Based Cases in Strategic Marketing

Karen Norman Kennedy, Steve Henson, Pamela A. Kennett, 2003 .

Descriptive and Predictive Analyses of Industrial Buyers' Use of Online Information for Purchasing

Dawn R. Deeter-Schmelz, Karen Norman Kennedy, K. Kennedy, 2001 .

Understanding sales manager effectiveness

Dawn R. Deeter-Schmelz, Karen Norman Kennedy, Daniel J. Goebel, 2002 .

Understanding Patient Satisfaction, Trust, and Loyalty to Primary Care Physicians

Richard M Shewchuk, Karen Norman Kennedy, R. Shewchuk, 2008, Medical care research and review : MCRR.

Buyer‐seller relationships and information sources in an e‐commerce world

Dawn R. Deeter-Schmelz, Karen Norman Kennedy, K. Kennedy, 2004 .

An exploratory study of the Internet as an industrial communication tool

Dawn R. Deeter-Schmelz, Karen Norman Kennedy, K. Kennedy, 2002 .

From prisoners to apostles: a typology of repeat buyers and loyal customers in service businesses

Karen Norman Kennedy, Carolyn Folkman Curasi, C. Curasi, 2002 .