HoltzblattKaren

Making customer-centered design work for teams

HoltzblattKaren, BeyerHugh, 1993 .

Contextual techniques starter kit

HoltzblattKaren, R BeyerHugh, 1996 .

What makes things cool

HoltzblattKaren, HoltzblattKaren, 2011 .

Rapid Contextual Design

HoltzblattKaren, HoltzblattKaren, WendellJessamyn Burns, 2005 .