Christina Geng-Qing Chi

Developing a Consumer Complaining and Recovery Effort Scale

Guangshun Xiao, Lu Lu, Dogan Gursoy, 2018 .

Consumers' continuance intention to use fitness and health apps: an integration of the expectation-confirmation model and investment model

Heetae Cho, Christina Geng-Qing Chi, Weisheng Chiu, 2020, Inf. Technol. People.

Examine the cognitive and affective antecedents to service recovery satisfaction: A field study of delayed airline passengers

Christina Geng-Qing Chi, C. Chi, B. Wen, 2013 .

Generational differences in work values and attitudes among frontline and service contact employees

Dogan Gursoy, Christina Geng-Qing Chi, D. Gursoy, 2013 .

Generational differences: An examination of work values and generational gaps in the hospitality workforce

Thomas A. Maier, Dogan Gursoy, Christina Geng-Qing Chi, 2008 .