Carlos Arturo Delgado Alvarez

Managing capacity at a service facility: An experimental approach

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2017, Eur. J. Oper. Res..

Modelling Decisions Under Uncertainty In A Behavioural Queuing System

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2011, ECMS.

Study on Queuing Behavior in a Multichannel Service Facility using Experimental Methods

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2012, ICORES.

The micro-dynamics of queuing: understanding the formation of queues

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2014, J. Simulation.

Behavioural Queuing With Interacting Customers And Service Providers: A Simulation Based Approach

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2013, ECMS.

A queuing system with risk-averse customers: sensitivity analysis of performance

Carlos Arturo Delgado Alvarez, Ann van Ackere, Erik Reimer Larsen, 2011, 2011 IEEE International Conference on Industrial Engineering and Engineering Management.