Glenn Laffel

Implementing quality management in health care: The challenges ahead

Glenn Laffel, G. Laffel, 1991 .

In appreciation: W. Edwards Deming (1900–1993)

Glenn Laffel, G. Laffel, 1994 .

Book review: The Development and Application of Indicators for Continuous Improvement

Glenn Laffel, G. Laffel, 1992 .

Book review: Juran on Quality by Design

Sharon Kleefield, Glenn Laffel, G. Laffel, 1993 .

Systems Analysis of Adverse Drug Events

David W. Bates, Laura A. Petersen, Lucian L. Leape, 2008 .

The customer-Driven Company

Glenn Laffel, G. Laffel, Susan Pinckernell, 1993 .

Using PERT/CPM (Program Evaluation and Review Technique/Critical Path Method) to design and improve clinical processes.

Glenn Laffel, Steven D. Pearson, R. Luttman, 1995, Quality management in health care.