Eugene P. Mathews

发表

Optimize call distribution with the help of predictive data for the distribution of agents on calls

Frank J. Bogart, Andrew D. Flockhart, Robin H Foster, 1999 .

Prediction of motivation of the caller as a basis for the processing of an incoming call selection

Andrew D. Flockhart, Eugene P. Mathews, 1996 .

Call center representatives with selection to optimize the call waiting times

Andrew D. Flockhart, Robin H Foster, Joylee E Kohler, 1999 .

Waiting time estimation of the queue

Andrew D. Flockhart, Robin H Foster, Eugene P. Mathews, 2000 .

A method of routing in an automated call distribution system

Andrew D. Flockhart, Eugene P. Mathews, Martin I. Reiman, 2000 .

On a network source address of a prompt origin based customer treatment in a call center

Andrew D. Flockhart, Robin H Foster, Eugene P. Mathews, 2000 .

Optimize call distribution with the help of predictive data for distributing calls to Reviewers

Frank J. Bogart, Andrew D. Flockhart, Robin H Foster, 1999 .

Setting the call screening for achieving target values for on distance-based performance metrics in a call center

Robin H Foster, Eugene P. Mathews, David C Bengtson, 1999 .

Method of routing calls in an automatic call distribution network (priority date 11-03-1999/international publication date 02-04-2002)

Andrew D. Flockhart, Eugene P. Mathews, Martin I. Reiman, 2002 .

Punctual off a call center

Andrew D. Flockhart, Robin H Foster, Eugene P. Mathews, 2001 .

Call center agent occupancy calculation

Robin H Foster, Joylee E Kohler, Eugene P. Mathews, 1999 .

An arrangement for routing a call in a queue of the best group

Andrew D. Flockhart, Eugene P. Mathews, 1996 .

Minimum cycle time for the reserve agent upon interruption of a call center

Robin H Foster, Eugene P. Mathews, 1999 .

Call distribution arrangement and call distribution method

Andrew D. Flockhart, Eugene P. Mathews, デレックフロックハートアンドリュー, 1996 .