Martin Wetzels

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Take Their Word for It: The Symbolic Role of Linguistic Style Matches in User Communities

Stephan Ludwig, Ko de Ruyter, Dominik Mahr, 2014, MIS Q..

Vision 20/20: Preparing today for tomorrow's challenges

Martin Wetzels, Frank Rozemeijer, Lieven Quintens, 2012 .

A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers

Ko de Ruyter, Martin Wetzels, Bhuminan Piyathasanan, 2014, Int. J. Electron. Commer..

The creation of a video chat service on the internet

Martin Wetzels, Adam Lindgreen, Michael Antioco, 2002 .

The Impact of Team Efficacy Development on Performance in Multi-Team Service Systems

Martin Wetzels, Martin Wetzels, 2006 .

A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects

Martin Wetzels, Jeroen Schepers, Martin Wetzels, 2007, Inf. Manag..

An Assessment of Measurement Invariance Between Internet-Based and Traditional Paper-and-Pencil Surveys

Martin Wetzels, J. C. de Ruyter, Elisabeth Deutskens, 2004 .

On the Use of Formative Measurement Specifications in Structural Equation Modeling: A Monte Carlo Simulation Study to Compare Covariance-Based and Partial Least Squares Model Estimation Methodologies

Martin Wetzels, Christian M. Ringle, Oliver Götz, 2009 .

Quarterly ^^^^mn Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1

Martin Wetzels, Martin Wetzels, 2016 .

Norms Among the Current Generation Measure

Ko de Ruyter, Martin Wetzels, Debbie Keeling, 2017 .

An Assessment of Measurement Invariance between Online and Mail Surveys

Martin Wetzels, de Jc Ko Ruyter, Elisabeth Deutskens, 2005 .

An Assessment of Equivalence Between Online and Mail Surveys in Service Research

Martin Wetzels, Elisabeth Deutskens, Ko de Ruyter, 2006 .

Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach

Martin Wetzels, Evelyne Vanpoucke, Ann Vereecke, 2014 .

An empirical assessment of an integrated model of non-coercive control mechanisms in inter-organisational exchange relationships

Martin Wetzels, J. C. de Ruyter, 1998 .

Carry-over effects in the formantion of quality perception : the role of value in a hotel service delivery process

Ko de Ruyter, Martin Wetzels, Jos Lemmink, 1997 .

’Wear’ to Next? What Wearable Technology Means for Service Research

Martin Wetzels, Benjamin Lucas, Elena Francu, 2017 .

Image Formation of Mobile Service Providers

Martin Wetzels, Mirella Kleijnen, S. Wendel, 2005 .

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Martin Wetzels, 2005, Manag. Sci..

Moving Service Research Forward

Martin Wetzels, Edward Malthouse, Stephanie Noble, 2021, Journal of Service Research.

Role Stress in After-Sales Service Management

Martin Wetzels, Jos Lemmink, Ko de Ruyter, 1999 .

What Makes Service Research Centers Effective?

Martin Wetzels, Ko de Ruyter, Marcel van Birgelen, 2001 .

On the perceived dynamics of retail service quality

Ko de Ruyter, Martin Wetzels, 1997 .

Service Marketing and Management

Janjaap Semeijn, Martin Wetzels, Benedict G. C. Dellaert, 2007 .

The dynamics of the service delivery process: A value-based approach

Ko de Ruyter, Martin Wetzels, Jos Lemmink, 1997 .

Consumer Resistance to Innovations

Nick Lee, Martin Wetzels, Mirella Kleijnen, 2006 .

Organizational antecedents to and consequences of service business orientations in manufacturing companies

Martin Wetzels, Adam Lindgreen, Michael Antioco, 2008 .

Trust in humanoid robots: implications for services marketing

Martin Wetzels, Mark Pluymaekers, Ruud Wetzels, 2019, Journal of Services Marketing.

Commitment in service relationships: An empirical test of its antecedents and consequences

Martin Wetzels, J. C. de Ruyter, Martin Wetzels, 1997 .

Technology acceptance : a meta-analytical view on subjective norm and moderation

Martin Wetzels, Jjl Jeroen Schepers, Martin Wetzels, 2006 .

Analyzing Online Reviews Through the Lens of Speech Act Theory: Implications for Consumer Sentiment Analysis

Stephan Ludwig, Martin Wetzels, Dhruv Grewal, 2016 .

The personalization-privacy paradox: implications for new media

Martin Wetzels, Dhruv Grewal, Anne L. Roggeveen, 2016 .

THE ROLE OF CORPORATE IMAGE AND EXTENSION SIMILARITY IN SERVICE BRAND EXTENSIONS

Martin Wetzels, J. C. de Ruyter, Jc Ko de Ruyter, 2000 .

What factors determine use of quality-related marketing research information? An empirical investigation

Martin Wetzels, Martin Wetzels, Ko de Ruyter, 2001 .

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality : a psychometric assessment

Ad de Jong, Ko de Ruyter, Martin Wetzels, 2008 .

An empirical analysis of consumer preference regarding alternative service delivery modes in emerging electronic service markets

Martin Wetzels, J. C. de Ruyter, Richard A. Feinberg, 2000 .

E-tailers versus retailers: which factors determine consumer preferences

Ko de Ruyter, Martin Wetzels, Richard A. Feinberg, 2001 .

Carry-over effects in the formation of satisfaction: the role of value in a hotel service delivery process

Martin Wetzels, de Jc Ko Ruyter, Jgam Lemmink, 1997 .

Role stress in call centers: Its effects on employee performance and satisfaction

Martin Wetzels, Ko de Ruyter, R. Feinberg, 2001 .

An exploration of consumer resistance to innovation and its antecedents

Nick Lee, Martin Wetzels, Mirella Kleijnen, 2009 .

Linking employee confidence to performance: A study of self-managing service teams

Martin Wetzels, Ad Jong, Ko Ruyter, 2006 .

Adoption of E-services

Martin Wetzels, J. C. de Ruyter, Mirella Kleijnen, 2000 .

In chains? An empirical study of antecedents of supplier product development activity in the automotive industry.

Martin Wetzels, Finn Wynstra, Fredrik Von Corswant, 2010 .

The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers' Narrative Transportation

Ko de Ruyter, Martin Wetzels, Tom van Laer, 2014 .

Antecedents and consequences of service quality in business-to-business services

Martin Wetzels, de Jc Ko Ruyter, Jgam Lemmink, 1999 .

Contemporary Issues and Critical Challenges on Innovation in Services

Martin Wetzels, Aron O'Cass, Martin Wetzels, 2018, Journal of Product Innovation Management.

Individual Differences in Motivation to Participate in Online Panels

Martin Wetzels, Elisabeth Brüggen, Niels Schillewaert, 2011 .

Effectiveness of corporate employment web sites: How content and form influence intentions to apply

Martin Wetzels, Willemijn van Dolen, Marcel van Birgelen, 2008 .

The role of value in the delivery process of hospitality services

Martin Wetzels, Jgam Lemmink, Jc Ko de Ruyter, 1998 .

Integrating service and design: the influences of organizational and communication factors on relative product and service characteristics

Martin Wetzels, Michael Antioco, Rudy K. Moenaert, 2008 .

Experiential value: a hierarchical model, the impact on e-loyalty and a customer typology

Martin Wetzels, Claudia van Oppen, Gaby Odekerken-Schröder, 2005 .

Customer evaluations of after-sales service contact modes : an empirical analysis of national culture's consequences

Martin Wetzels, de Jc Ko Ruyter, de A Ad Jong, 2002 .