Shy Ravid

Governance Mechanisms in Global Development Environments

Yael Dubinsky, Anat Rafaeli, Shy Ravid, 2011, 2011 IEEE Sixth International Conference on Global Software Engineering.

From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects

Avraham Shtub, Anat Rafaeli, Shy Ravid, 2013, Found. Trends Technol. Inf. Oper. Manag..

Expressions of anger in Israeli workplaces: The special place of customer interactions

Anat Rafaeli, Alicia A. Grandey, Shy Ravid, 2010 .

Facilitating Collaborative Sensemaking in Distributed Project Teams Using Computer Supported Cooperative Work ( CSCW ) tools

Anat Rafaeli, Avy Shtub, Shy Ravid, 2007 .

When customers exhibit verbal aggression, employees pay cognitive costs.

Rellie Derfler-Rozin, Anat Rafaeli, Shy Ravid, 2012, The Journal of applied psychology.

Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer

Anat Rafaeli, Jochen Wirtz, Alicia A. Grandey, 2010 .