Araceli Picón-Berjoyo

Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework

Arturo Calvo-Mora, Araceli Picón-Berjoyo, Carolina Ruiz-Moreno, 2015 .

A mediating and multigroup analysis of customer loyalty

Araceli Picón-Berjoyo, Carolina Ruiz-Moreno, Ignacio Castro, 2016 .