L. G. Zomerdijk

Design decisions in the front office - back office issue

L. G. Zomerdijk, 2000 .

Service Design for Experience-Centric Services

L. G. Zomerdijk, C. Voss, 2010 .

NSD processes and practices in experiential services

L. G. Zomerdijk, C. Voss, 2011 .

Innovation in Experiential Services - An Empirical View

Christopher A. Voss, Leonieke G. Zomerdijk, L. G. Zomerdijk, 2007 .

An organizational perspective on inventory control: Theory and a case study

Jan Willem de Vries, Leonieke G Zomerdijk, L. G. Zomerdijk, 2003 .

Structuring front office and back office work in service delivery systems: An empirical study of three design decisions

Jan Willem de Vries, Leonieke G. Zomerdijk, L. G. Zomerdijk, 2007 .