Fear of complaints

White suggests that doctors who don’t declare any complaints might be saying “yes” to patients when they should be saying “no.”1 When I delivered a training session on …

[1]  Deborah A White.  We need complaints , 2019, BMJ.

[2]  C. Mcnulty,et al.  Expectations for consultations and antibiotics for respiratory tract infection in primary care: the RTI clinical iceberg. , 2013, The British journal of general practice : the journal of the Royal College of General Practitioners.