Experimental analysis of a GPSS simulation of a student health center

Abstract Simulation was found to be a useful device in studying the effects of varying service capacity in a medical clinic. The intuitive expectation of an inverse relationship between service capability and waiting time was confirmed. The anticipated main effects were supported while all but one of the interaction effects were negligible. A non-linear relationship between service capacity and waiting time was estimated by regression. This relationship was used to construct a decision table with alternatives and cost effects which can be used for decision-making under many conditions and constraints within the Health Center administration's decision space.

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