AIS Electronic

Realizing business value and identifying the benefits arising from implementations of enterprise systems remains a significant challenge for both research and practice. A review of existing work on enterprise systems benefits reveals that current frameworks pay limited attention to contextual and temporal variations, socio-technical and business change, and levels of benefit realization. This research study investigates the complex mix of expected and realized benefits specifically arising from ERP systems. The aim is to address the limitations of current frameworks and extend theoretical understandings to provide a richer picture of ERP benefits and their contextual variation. Drawing on data gathered from more than 60 case study organizations of differing size, maturity and industry sector the study adopts an iterative content analysis to empirically derive a comprehensive benefits framework. The extended classification and the methodology used to construct it are presented and discussed along with their implications for future research and practice.

[1]  Abdullah S. Al-Mudimigh,et al.  Enterprise resource planning: A taxonomy of critical factors , 2003, Eur. J. Oper. Res..

[2]  Darshana Sedera,et al.  Enterprise Systems Success: A Measurement Model , 2003, ICIS.

[3]  Petra Schubert,et al.  The eXperience Methodology for Writing IS Case Studies , 2007, AMCIS.

[4]  Darshana Sedera,et al.  Measuring Enterprise Systems Success: A Preliminary Model , 2003, AMCIS.

[5]  T. Bonoma.  Case Research in Marketing: Opportunities, Problems, and a Process , 1985 .

[6]  Lorraine Staehr,et al.  Understanding the role of managerial agency in achieving business benefits from ERP systems , 2010, Inf. Syst. J..

[7]  K. Eisenhardt.  Building theories from case study research , 1989, STUDI ORGANIZZATIVI.

[8]  Daniel E. O'Leary,et al.  Enterprise Resource Planning (ERP) Systems: An Empirical Analysis of Benefits , 2004 .

[9]  Ralf Wölfle,et al.  Wettbewerbsvorteile in der Kundenbeziehung durch Business Software. , 2008 .

[10]  Fiona Fui-Hoon Nah,et al.  Critical factors for successful implementation of enterprise systems , 2001, Bus. Process. Manag. J..

[11]  Peter B. Seddon,et al.  Assessing and managing the benefits of enterprise systems: the business manager's perspective , 2002, Inf. Syst. J..

[12]  José Esteves,et al.  An Updated ERP Systems Annotated Bibliography: 2001-2005 , 2007, Commun. Assoc. Inf. Syst..

[13]  Nick Wailes.  The False Promise of Technological Determinism: The Case of Enterprise Resource Planning Systems , 2006 .

[14]  Trevor Hopper,et al.  What does organizational change mean?: Speculations on a taken for granted category , 2001 .

[15]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[16]  Jan Mouritsen,et al.  Enterprise resource planning systems, management control and the quest for integration , 2005 .

[17]  Graeme Shanks,et al.  UNDERSTANDING THE BUSINESS BENEFITS OF ENTERPRISE RESOURCE PLANNING SYSTEMS , 2002 .

[18]  Matthew B. Miles,et al.  Qualitative Data Analysis: An Expanded Sourcebook , 1994 .

[19]  Frédéric Adam,et al.  Justifying an ERP Investment: Critical Success Factors for Transformation Investments , 2008, ICIS.

[20]  M. Lynne Markus,et al.  Multisite ERP Implementations. , 2000 .

[21]  L. Diamond.  IT Governance : How Top Performers Manage IT Decision Rights for Superior Results , 2005 .

[22]  Daniel L. Sherrell,et al.  Communications of the Association for Information Systems , 1999 .

[23]  Thomas L. Legare.  The Role of Organizational Factors in Realizing ERP Benefits , 2002, Inf. Syst. Manag..

[24]  Michael D. Myers,et al.  A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems , 1999, MIS Q..

[25]  Susan P. Williams,et al.  Public eProcurement as socio‐technical change , 2005 .

[26]  Daniel Gooch,et al.  Communications of the ACM , 2011, XRDS.

[27]  Klaus Krippendorff,et al.  Content Analysis: An Introduction to Its Methodology , 1980 .

[28]  Kenneth E. Murphy,et al.  Intangible benefits valuation in ERP projects , 2002, Inf. Syst. J..

[29]  Joan Antoni Pastor,et al.  Enterprise Resource Planning Systems Research: An Annotated Bibliography , 2001, Commun. Assoc. Inf. Syst..

[30]  Darshana Sedera,et al.  Re-conceptualizing Information System Success: The IS-Impact Measurement Model , 2008, J. Assoc. Inf. Syst..

[31]  Christopher Wright,et al.  Work, Organisation and Enterprise Resource Planning Systems: An Alternative Research Agenda , 2006 .

[32]  Lorraine Staehr,et al.  Assessing Business Benefits from ERP Systems: An Improved ERP Benefits Framework , 2007, ICIS.

[33]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[34]  L Wagner.  The quest for integration. , 1998, Provider.