The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company

This research uses structural equation modeling (SEM) to examine the direct and indirect relationships among caring climate, job satisfaction, organizational commitment, and job performance of 476 employees working in a Chinese insurance company. The SEM result showed that caring climate had a significant direct impact on job satisfaction, organizational command, and job performance. Caring climate also had a significant indirect impact on organizational commitment through the mediating role of job satisfaction, and on job performance through the mediating role of job satisfaction and organizational commitment. In addition, job satisfaction had significant direct impact on organizational commitment, through which it also had a significant indirect impact on job performance. Finally, organizational commitment had a significant direct impact on job performance.

[1]  W. Kim,et al.  International Journal of Hospitality Management the Effects of Ethical Leadership on Manager Job Satisfaction, Commitment, Behavioral Outcomes, and Firm Performance , 2022 .

[2]  Mi-Sook Kim,et al.  Influence of caring youth sport contexts on efficacy-related beliefs and social behaviors. , 2009, Developmental psychology.

[3]  J. Stewart,et al.  The effects of perceived external prestige, ethical organizational climate, and leader‐member exchange (LMX) quality on employees' commitments and their subsequent attitudes , 2011 .

[4]  M. Asumeng.  The Effect of Employee Feedback-Seeking on Job Performance: An Empirical Study , 2013 .

[5]  P. Varca,et al.  Positive Job Response and Ethical Job Performance , 2010 .

[6]  S. Deshpande,et al.  The Impact of Ethical Behavior and Facets of Job Satisfaction on Organizational Commitment of Chinese Employees , 2011 .

[7]  B. Muthén,et al.  Assessing Reliability and Stability in Panel Models , 1977 .

[8]  Bart Victor,et al.  The Organizational Bases of Ethical Work Climates , 1988 .

[9]  E. A. Locke.  The nature and causes of job satisfaction , 1976 .

[10]  R. Bagozzi,et al.  On the evaluation of structural equation models , 1988 .

[11]  Ming-Tien Tsai,et al.  The Relationship among Ethical Climate Types, Facets of Job Satisfaction, and the Three Components of Organizational Commitment: A Study of Nurses in Taiwan , 2008 .

[12]  Kirk L. Wakefield,et al.  The Effect of Perceived Ethical Climate on the Search for Sales Force Excellence , 2004 .

[13]  Meral Elçi˙,et al.  Effects of Quality Culture and Corporate Ethical Values on Employee Work Attitudes and Job Performance in Turkey: An Integrative Approach , 2007 .

[14]  Basharat Naeem,et al.  Job Satisfaction and Organizational Commitment of University Teachers in Public Sector of Pakistan , 2010 .

[15]  Edgar F. Borgatta,et al.  Sociological Methodology, 1969. , 1969 .

[16]  S. Deshpande,et al.  Factors Impacting Ethical Behavior in a Chinese State-Owned Steel Company , 2012 .

[17]  S. Deshpande.  The impact of ethical climate types on facets of job satisfaction: An empirical investigation , 1996 .

[18]  Greg W. Marshall,et al.  A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research , 2005 .

[19]  G. Springer,et al.  A Study of Job Motivation, Satisfaction, and Performance among Bank Employees , 2011 .

[20]  G. Yancey,et al.  How Organizational Adaptations to Recession Relate to Organizational Commitment , 2012 .

[21]  Mi-Sook Kim,et al.  Youth Perceptions of a Caring Climate, Emotional Regulation, and Psychological Well-Being , 2012 .

[22]  B. Schneider.  Organizational Climates: An Essay. , 1975 .

[23]  Charles H. Schwepker,et al.  Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce , 2001 .

[24]  J. Okpara,et al.  The impact of ethical climate on job satisfaction, and commitment in Nigeria , 2008 .

[25]  Talal T. Nusair.  The Role of Climate for Innovation in Job Performance: Empirical Evidence from Commercial Banks in Jordan , 2013 .

[26]  Mi-Sook Kim,et al.  The Role of a Caring-Based Intervention in a Physical Activity Setting , 2007 .

[27]  Anna A. Filipova.  Relationships Among Ethical Climates, Perceived Organizational Support, and Intent-to-Leave for Licensed Nurses in Skilled Nursing Facilities , 2011 .

[28]  K. van Dam,et al.  Work climate related to job satisfaction among Dutch nurse anesthetists. , 2011, AANA journal.

[29]  Raimonda Alonderienė.  Enhancing Informal Learning to Improve Job Satisfaction: Perspective of SMEs Managers in Lithuania , 2010 .

[30]  Bryan D. Edwards,et al.  Relationships between Facets of Job Satisfaction and Task and Contextual Performance , 2008 .

[31]  M. D. Dunnette.  Handbook of Industrial and Organizational Psychology , 2005 .

[32]  K. Sommer,et al.  Does constructive performance feedback improve citizenship intentions and job satisfaction? The roles of perceived opportunities for advancement, respect, and mood , 2012 .

[33]  L. Preston,et al.  Research in Corporate Social Performance and Policy , 1981 .

[34]  A. Nygaard,et al.  The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance , 2010 .

[35]  J. Hair.  Multivariate data analysis , 1972 .

[36]  Satish P. Deshpande,et al.  Antecedents of Organizational Commitment in a Chinese Construction Company , 2011, Journal of Business Ethics.

[37]  Tim Barnett,et al.  Ethics Code Awareness, Perceived Ethical Values, and Organizational Commitment , 2003 .

[38]  K. Praveen Parboteeah,et al.  The Effects of Ethical Climates on Organizational Commitment: A Two-Study Analysis , 2003 .

[39]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[40]  John P. Meyer,et al.  A three-component conceptualization of organizational commitment , 1991 .

[41]  M. R. Khan.  THE IMPACTS OF ORGANIZATIONAL COMMITMENT ON EMPLOYEE JOB PERFORMANCE , 2010 .

[42]  Yer Van Hui,et al.  The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China , 2003 .

[43]  Fernando Jaramillo,et al.  The Role of Ethical Climate on Salesperson’s Role Stress, Job Attitudes, Turnover Intention, and Job Performance , 2006 .

[44]  Hira Aftab,et al.  A Study of Job Satisfaction and IT's Impact on the Performance in the Banking Industry of Pakistan , 2012 .

[45]  J. Caillier.  Factors Affecting Job Performance in Public Agencies , 2010 .

[46]  Dheeraj Sharma,et al.  An Investigation of the Effects of Corporate Ethical Values on Employee Commitment and Performance: Examining the Moderating Role of Perceived Fairness , 2009 .

[47]  Charles H. Schwepker,et al.  Improving sales performance through ethics: The relationship between salesperson moral judgment and job performance , 1996 .

[48]  Kashif-ur-Rehman,et al.  Enhancing employee performance through ethical leadership, transformational leadership and organizational culture in development sector of Pakistan , 2012 .

[49]  J. Molson,et al.  Job Stress, Job Performance and Organizational Commitment in a Multinational Company: An Empirical Study in two Countries , 2011 .

[50]  N. Tabak,et al.  Perception of ethical climate and its relationship to nurses’ demographic characteristics and job satisfaction , 2010, Nursing ethics.