Knowledge Management in the Main Library, the University of the West Indies, Trinidad

In an organization such as the Main Library of the Trinidad and Tobago campus of the University of the West Indies, knowledge specifies the expertise acquired by staff in the course of their work. Knowledge management consists of identifying this expertise and transmitting it in the organization by the compilation of manuals and staff training. A detailed description of the Secretariat Manual shows the knowledge needed for the smooth operation of the library’s administrative services. Information technology developments enabled greater effectiveness in knowledge management, underpinning the library’s services to its users.