论文信息 - A new approach to automating services

A new approach to automating services

While many white collar workers may feel threatened by service automation, companies that thoughtfully automate services are finding that the worries are overblown. By pairing humans and robots, companies can deliver better services for less, and jobs can become more interesting.

Leslie P. Willcocks | Mary C. Lacity | L. Willcocks | Mary C Lacity | M. Lacity

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