Experiencing Human Resource Management

Foreword - John Monks PART ONE:INTRODUCTION Experiencing HRM - Timothy Clark, Denise Skinner and Christopher Mabey The Importance of the Inside Story The Morality of HRM - Karen Legge PART TWO: QUALITY AND CULTURE CHANGE PROGRAMMES Empowerment through Quality Management - Chris Rees Employee Accounts from Inside a Bank, a Hotel and Two Factories Total Quality Management - Linda Glover and Deborah Fitzgerald Moore Shop Floor Perspectives Changing Corporate Culture - Graeme Martin, Phil Beaumont and Harry Staines Paradoxes and Tensions in Local Authority PART THREE: THE PERCEIVED IMPACT OF HRM ON PRODUCTIVITY AND PERFORMANCE Training and Development at an Agro Chemical Plant - Jason Heyes View from the Bridge and Life on Deck - Aisling Kelly and Kathy Monks Contrasts and Contradictions in Performance-Related Pay Culture Change within a Regional Business Network - Julia Connell and Suzanne Ryan PART FOUR: HRM PROVIDING CHOICES AND OPPORTUNITIES Strategic Integration and Industrial Relations in Greenfield Sites - Patrick Gunnigle and Michael Morley From Public Sector Employees to Portfolio Workers - Mary Mallon Pioneers of New Careers? Diversity Climates and Gendered Cultures - Paul Iles, Elisabeth Wilson and Deborah Hicks-Clarke A Cross Sector Analysis A Trail of Clues for Graduate Trainees - Diane Preston and Cathy Hart Inside or Outside HRM? Lateral Learning in Two Voluntary Sector Organizations - Rona S Beattie and Marilyn McDougall PART FIVE: CONCLUSION Getting the Story Straight - Christopher Mabey, Timothy Clark and Denise Skinner