Implementation barriers of ISO 9000 within the Malaysian local government

Purpose – The purpose of this study is to explore the main barriers of ISO 9000 implementation in local government (LG) organizations. In addition to this, this study also determines whether these barriers are different between the various types of LG organizations or otherwise.Design/methodology/approach – Based on previous studies and research, related and relevant information had been gathered in order to develop the questionnaire form used in this research to ensure adequacy and accuracy of the survey tool content. The main content of the questionnaire focuses on statements that relate to the barriers which normally occur in implementing ISO 9000. The data that was garnered from this survey was then analysed using quantitative methods in line with answering the related research questions.Findings – Descriptive statistical analysis shows that, in total, there are five main barriers and two additional barriers that have been faced by LG organizations in implementing ISO 9000. Five of these barriers are ...

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