Social Innovation and Service Innovation

Social innovation and service innovation issues have developed separately over the last two decades, with too rare intersections between them. Both issues share many points in common, however, and sometimes even describe the same socio-economic reality. This contribution aims to help establish dialogue between these two still marginal but promising fields of economic theory and the social sciences in general. It briefly describes each of these two fields, puts them into perspective, and examines the links between them in a number of different ways.

[1]  Jean Gadrey,et al.  Productivity, Innovation and Knowledge in Services , 2002 .

[2]  Eugene M. Johnson,et al.  A Proposed Model for New Service Development , 1989 .

[3]  Jonathan E Alltimes.  The Organisation of Innovation in Services , 1999 .

[4]  Jean Gadrey,et al.  Services : la productivité en question , 1996 .

[5]  Lars Fuglsang.  Bricolage and invisible innovation in public service innovation , 2010 .

[6]  Faïz Gallouj,et al.  The Provider-Customer Interface in Business and Professional Services: Moment of Truth, Moment of Thrust , 1992 .

[7]  F. Moulaert,et al.  Trois essais sur le rôle de l'innovation sociale dans le développement territorial , 2004 .

[8]  Ulrike de Brentani.  Success Factors in Developing New Business Services , 1991 .

[9]  F. Gallouj.  Services innovation: assimilation, differentiation, inversion and integration , 2002 .

[10]  M. Toivonen.  Different Types of Innovation Processes in Services and their Organisational Implications , 2010 .

[11]  P. Browne,et al.  Social Innovation, Social Enterprise and Services , 2010 .

[12]  Nathan Rosenberg,et al.  An Overview of Innovation , 2009 .

[13]  M. B. Sanger,et al.  Using old stuff in new ways: Innovation as a case of evolutionary tinkering , 1992 .

[14]  L. Boltanski,et al.  De la justification : les économies de la grandeur , 1991 .

[15]  F. Gallouj.  Innovation in services and the attendant old and new myths , 2002 .

[16]  Jonathan Gershuny,et al.  Social innovation and the division of labour , 1983 .

[17]  S. Paulino,et al.  Innovation in services and sustainable development. Carbon Market on Landfills and Public Service Innovation , 2012 .

[18]  Faïz Gallouj,et al.  Measuring and Improving Productivity in Services: Issues, Strategies and Challenges , 2008 .

[19]  Risto Heiskala,et al.  Social innovations, institutional change and economic performance : making sense of structural adjustment processes in industrial sectors, regions and societies , 2007 .

[20]  Juan-Luis Klein,et al.  L'innovation sociale: Émergence et effets sur la transformation des sociétés , 2011 .

[21]  Simon Kuznets,et al.  Population, capital, and growth: Selected essays , 1973 .

[22]  Faïz Gallouj,et al.  The Handbook of Innovation and Services: A Multi-disciplinary Perspective , 2010 .

[23]  Faïz Gallouj,et al.  Formes et coûts de la production de cohésion sociale dans les relations de service public : le cas des guichets à la Poste , 1998 .

[24]  E. Swyngedouw,et al.  Towards Alternative Model(s) of Local Innovation , 2005 .

[25]  Simon Ville,et al.  Social innovation: buzz word or enduring term? , 2009 .

[26]  F. Gallouj,et al.  Public-Private Innovation Networks in Services , 2013 .

[27]  Paul Drewe,et al.  The challenge of social innovation in urban revitalization , 2008 .

[28]  М. Д. Шарапиева,et al.  Social innovation: concepts, research fields and international trends. , 2012 .

[29]  J. Hochgerner.  Innovation processes in the dynamics of social change , 2009 .

[30]  F. Gallouj.  Innovation in the Service Economy , 2002 .

[31]  Ian Miles,et al.  Service production and intellectual property , 2000, Int. J. Serv. Technol. Manag..

[32]  F. Gallouj.  Innovation in the Service Economy: The New Wealth of Nations , 2002 .

[33]  Hans-Werner Franz.  Quality Management is Ongoing Social Innovation , 2010 .

[34]  L. Rubalcaba.  Which policy for innovation in services , 2006 .

[35]  Jon Sundbo,et al.  Innovation as a loosely coupled system in services , 2000, Int. J. Serv. Technol. Manag..

[36]  Milan Kubr,et al.  Management Consulting: A Guide to the Profession , 2005 .

[37]  Faïz Gallouj,et al.  Les formes de l'innovation dans les services de conseil , 1991 .

[38]  H. Grupp,et al.  Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies , 2005 .

[39]  M. Nyssens,et al.  L'innovation sociale dans les services d'aide à domicile. Les apports d'une lecture polanyienne et féministe , 2008 .

[40]  B. Lundvall.  National Systems of Innovation , 1992 .

[41]  Luc Boltanski,et al.  Les économies de la grandeur , 1987 .

[42]  Benjamin Schneider,et al.  Service management: Strategy and Leadership in Service Business, 2nd edn. Richard Normann, Wiley, Chichester, 1991 , 1993 .

[43]  Paul Windrum,et al.  A neo-Schumpeterian model of health services innovation , 2008 .

[44]  Faïz Gallouj,et al.  The Handbook of Innovation and Services , 2010 .

[45]  Pim Den Hertog,et al.  Co-producers of Innovation: On the Role of Knowledge-intensive Business Services in Innovation , 2002 .

[46]  Faïz Gallouj,et al.  Innovation in services , 1997 .

[47]  A. Styhre.  Tinkering with material resources: Operating under ambiguous conditions in rock construction work , 2009 .

[48]  Peter Daniels,et al.  The Handbook of Service Industries , 2009 .

[49]  R. Normann,et al.  Service management: Strategy and leadership in service businesses , 1984 .

[50]  G. Mulgan,et al.  Social Innovation: What it is, why it matters and how it can be accelerated , 2007 .

[51]  D. Harrisson,et al.  L'INNOVATION SOCIALE: UNE Introduction , 2006 .

[52]  I. Miles,et al.  The new service economy : the transformation of employment in industrial societies , 1984 .

[53]  J. Schumpeter.  Capitalism, Socialism and Democracy , 1943 .

[54]  O. Manual,et al.  Organisation for Economic Co-operation and Development the Measurement of Scientific and Technological Activities Proposed Guidelines for Collecting and Interpreting Technological Innovation Data , 2022 .

[55]  Olivier Furrer.  A Customer Relationship Typology of Product Services Strategies , 2010 .

[56]  Camal Gallouj,et al.  L'innovation dans les services , 1996 .

[57]  Jeremy Howells,et al.  Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing , 2010 .

[58]  Christopher Freeman,et al.  Innovation, Changes of Techno-Economic Paradigm and Biological Analogies in Economics , 1991, Revue économique.

[59]  C. Edquist.  Systems of Innovation: Technologies, Institutions and Organizations , 1997 .

[60]  Faïz Gallouj.  Economie de l'innovation dans les services , 1994 .

[61]  Dale T. Miller,et al.  Rediscovering Social Innovation , 2008 .

[62]  D. Third.  OECD/Eurostat . Oslo Manual-Guidelines for Collecting and Interpreting Technological Innovation Paris, France: , 2005 .

[63]  Jonathan Gershurmy.  AFTER INDUSTRIAL SOCIETY? THE EMERGING SELF SERVICE ECONOMY By Jonathan Gershurmy. Macmillan, London and Basingstoke, 1978, 181 pp., £3.25 (paperback) , 1981 .

[64]  B. Tether.  Do Services Innovate (Differently)? Insights from the European Innobarometer Survey , 2005 .

[65]  Ian Miles.  Service Innovation: Towards a Tertiarization of Innovation Studies , 2002 .