Formulating the problem

In the first instance, is there truly a problem out there? Are systems still failing? In answer to that, the next few pages will constitute a sales pitch with a clear objective — I want you to buy into the following premise:

[1]  Brenda Whittaker,et al.  What went wrong? Unsuccessful information technology projects , 1999, Inf. Manag. Comput. Secur..

[2]  B. Clewell,et al.  Breaking Barriers , 2019 .