Implementing Change: Patterns, Principles, and Potholes

Part I The Context for Implementing Change Chapter 1 What Key Patterns, Principles, and Lessons Have We Learned About Implementing Change? Chapter 2 What Actions and Events Are Imperative in Facilitating Implementation? Part II The People Part of Change: Three Diagnostic Dimensions: Concerns, Using, and Fidelity Chapter 3 How Can We Clarify the Change? Chapter 4 How Can the Different Feelings and Perceptions About Change Be Understood and Addressed? Chapter 5 What Are Characteristic Behavioral Profiles of Implementers? Part III Leading Change across the Organization Chapter 6 How Do Leaders Make a Difference in Implementation Success? Chapter 7 How Does a Culture of Continuous Learning Support Implementation? Chapter 8 What Can Be Done to Understand a Part of the Change Process That Is Not Controlled by the Leaders or the Followers? Part IV Different Perspectives for Understanding the Big Picture of Change: Systems, Diffusion, and Organization Development Chapter 9 How Can Systems Thinking Enhance the Success of Change Efforts? Chapter 10 How Do Communication Activities and Change Agents Affect Implementation? Chapter 11 In What Ways Can Team Member Skills and Process Consultants Affect Implementation? Part V Combining Views: Perspectives, Constructs, Tools, Applications, and Implications Chapter 12 How Can Change Constructs Be Combined to Understand, Assess, and Lead Efforts to Implement Change? Appendix A Stages of Concern Questionnaire Appendix B Stages of Concern Questionnaire Scoring Device Appendix C Levels of Use of the Innovation Appendix D Six Dimensions of Change Facilitator Style Appendix E Change Facilitator Style Questionnaire Appendix F Change Facilitator Style Questionnaire Scoring Device Appendix G Example Interventions for Each Stage of Concern References Index