Service Supply Chain (SSC) - Proposed SSC Practices Measurement Items for Emprical Testing

The importance of services industry seems to be acknowledged well. Nevertheless, compared to manufacturing, the service sector has received less attention and considered as relatively immature and many supply chain management researchers are now switching their attention to understand issues about services in supply chain instead of manufacturing. Since it is a new research topic, academically scholars have not established any measurement items in this area. As an effort to contribute in the area of service supply, this paper explains about the service supply model currently used in supply chain management and proposes measurement items for service supply chain practices which can be used by scholars for empirical testing.

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