Lean at Wiremold: Beyond manufacturing, putting people front and center

Wiremold spent nearly a decade interjecting Lean thinking into every aspect of its operations. Its noted success, the author believes, owes much to the company's ability to leverage a key asset—people. The lesson is that everything—organizational structure, culture, job design, and HR policies and programs—has to drive Lean behavior. © 2004 Wiley Periodicals, Inc.