Critical success factors for e-tendering implementation in construction collaborative environments: people and process issues

The construction industry is increasingly engulfed by globalisation where clients, business partners and customers are found in virtually every corner of the world. Communicating, reaching and supporting them are no longer optional but are imperative for continued business growth and success. A key component of enterprise communication reach is collaborative environments (for the construction industry) which allows customers, suppliers, partners and other project team members secure access to project information, products or services they need at any given moment. Implementation of the stated critical success factors of the project is essential to ensure optimal performance and benefits from the system to all parties involved. This paper presents critical success factors for the implementation of e-tendering in collaborative environments with particular considerations given to the people issues and process factors.

[1]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[2]  Mustafa Alshawi.  Rethinking IT in Construction and Engineering: Organisational Readiness , 2007 .

[3]  Karen Manley,et al.  Key influences on construction innovation , 2004 .

[4]  Rónán O’Beirne.  Royal Institute of British Architects , 2001 .

[5]  Georgi Pavlov,et al.  E-Tender - An Approach for Ensuring Transparency in Defence Budget Management , 2003 .

[6]  Ghassan Aouad,et al.  Integration Technologies to Support Organisational Changes in the Construction Industry , 2001 .

[7]  Carl Martin Allwood,et al.  IT and strategic decision making , 2002, Ind. Manag. Data Syst..

[8]  Lydia B. Blalock,et al.  Extranets: impacts on business practices and relationships , 2000 .

[9]  Martin Skitmore,et al.  Professional ethics in the construction industry , 2003 .

[10]  Dale Neef,et al.  e-Procurement: From Strategy to Implementation , 2001 .

[11]  Michael Utvich.  E‐content: the key to developing a strategic advantage , 2005 .

[12]  Per Erik Eriksson,et al.  Procurement effects on trust and control in client-contractor relationships , 2007 .

[13]  Peter E.D. Love,et al.  An application of the Internet-based project management system , 2001 .

[14]  Kristiina Sulankivi.  Benefits of centralized digital information management in multipartner projects , 2004, J. Inf. Technol. Constr..

[15]  Paul Montague,et al.  Proceedings of the second workshop on Australasian information security, Data Mining and Web Intelligence, and Software Internationalisation - Volume 32 , 2004 .

[16]  Miroslaw J. Skibniewski,et al.  Key success/failure factors and their impacts on system performance of web-based project management systems in construction , 2007, J. Inf. Technol. Constr..

[17]  Timo Saarinen,et al.  Understanding Runaway Information Technology Projects: Results from an International Research Program Based on Escalation Theory , 1994, J. Manag. Inf. Syst..

[18]  Miroslaw J. Skibniewski,et al.  Critical Success/Failure Factors in Implementation of Web-Based Construction Project Management Systems , 2003 .

[19]  Mark Keil,et al.  ESCALATION OF COMMITMENT IN INFORMATION SYSTEMS DEVELOPMENT: A COMPARISON OF THREE THEORIES. , 1995 .

[20]  Allison Gruner Gandhi,et al.  The Devil Is in the Details , 2007, Evaluation review.

[21]  Andrew N. Baldwin,et al.  Factors influencing project delivery within construction clients’ multi‐project environments , 2004 .

[22]  Katherine Forbes-Pitt.  A document for document's sake , 2006 .

[23]  Albert L. Lederer,et al.  Information systems project management: an agency theory interpretation , 2003, J. Syst. Softw..

[24]  Douglas Brockway,et al.  Achieving IT success , 1998, Inf. Manag. Comput. Secur..

[25]  Mayur S. Desai,et al.  Information technology project failures: Applying the bandit problem to evaluate managerial decision making , 2005, Inf. Manag. Comput. Security.

[26]  Mustafa Alshawi,et al.  Web-enabled project management: an emerging paradigm in construction , 2003 .

[27]  Rong Du,et al.  Defining Security Services for Electronic Tendering , 2004, ACSW.

[28]  R. Amit,et al.  Value creation in E‐business , 2001 .

[29]  W R Rice,et al.  Dangerous liaisons. , 2000, Proceedings of the National Academy of Sciences of the United States of America.

[30]  Catherine M. Beise,et al.  IT project management and virtual teams , 2004, SIGMIS CPR '04.