Group processes in face-to-face and computer-mediated communication

Abstract The study reports results from an experiment investigating aspects of communicative processes and outcome, using face-to-face, and computer-mediated communication. Degree of consensus, communication pattern, attitudes to media, and personality (extroversion-introversion) were studied. The subjects operated computer-mediated systems as a daily work-tool. There were two different problems to be discussed; a human relations problem and a problem involving judgement of important equipment for survival after an airplane-crash. The results showed no differences in problem-solving efficiency due to medium used, but difficulties to reach consensus in the inexperienced groups. There were no main effects of medium on equality and dominance, but several significant results in the survival problem, showing that face-to-face communication induces more conformity and opinion change as compared to computer-mediated communication. Face-to-face communication was preferred and there were only weak relationships be...

[1]  R. Bales.  Interaction process analysis , 1976 .

[2]  S. R. Hiltz.  The Network Nation , 1978 .

[3]  E. Hjelmquist,et al.  The Mediation of Attitudes by Speech in Dyadic Conversations , 1979 .

[4]  Starr Roxanne Hiltz,et al.  The Impact of a Computerized Conferencing System on Scientific Research Communities. Final Report. Research Report No. 15. , 1981 .

[5]  E. B. Kerr.  CHAPTER 3 – Acceptance and Usage of Computer-Mediated Communication Systems , 1982 .

[6]  Starr Roxanne Hiltz,et al.  The effects of formal human leadership and computer-generated decision aids on problem solving via computer : a controlled experiment , 1982 .

[7]  E. Hjelmquist.  Discourse processes in dyadic communication , 1982 .

[8]  Sharon Murrel,et al.  Computer communication system design affects group decision making , 1983, CHI '83.

[9]  J. A. Edinger,et al.  Nonverbal involvement and social control. , 1983 .

[10]  Sara Kiesler,et al.  Social psychological aspects of computer-mediated communication , 1984 .

[11]  Jo W. Tombaugh,et al.  Evaluation of an International Scientific Computer‐Based Conference , 1984 .

[12]  E. Hjelmquist,et al.  Free recall of conversations , 1985 .

[13]  Starr Roxanne Hiltz,et al.  Mode of communication and the "risky shift" : a controlled experiment with computerized conferencing and anonymity in a large corporation , 1985 .

[14]  Charles Steinfield,et al.  Computer-mediated communication systems , 1986 .

[15]  S. Kiesler,et al.  Group processes in computer-mediated communication☆ , 1986 .

[16]  Erland Hjelmquist,et al.  Users' experiences of COM-a computer-mediated communication system , 1988 .