Knowledge payment research: status quo and key issues

Knowledge sharing has entered the stage of knowledge payment with the typical models of paid Q&A, live session, paid subscription, course column and community service. Numerous knowledge suppliers have begun to pour into the knowledge payment market, and users' willingness to pay for premium content has increased. However, the academic research on knowledge payment has just begun.,In this paper, the authors searched several bibliographic databases using keywords such as “knowledge payment”, “paid Q&A”, “pay for answer”, “social Q&A”, “paywall” and “online health consultation” and selected papers from aspects of research scenes, research topics, etc. Finally, a total of 116 articles were identified for combing studies.,This study found that in the early research, scholars paid attention to the definition of knowledge payment concept and the discrimination of typical models. With the continuous enrichment of research literature, the research direction has gradually been refined into three main branches from the perspective of research objects, i.e. knowledge provider, knowledge demander and knowledge payment platform.,This paper focuses on discussing and sorting out the key research issues from these three research genres. Finally, the authors found out conflicting and contradictory research results and research gaps in the existing research and then put forward the urgent research topics.

[1]  Yu Zhao,et al.  How knowledge contributor characteristics and reputation affect user payment decision in paid Q&A? An empirical analysis from the perspective of trust theory , 2018, Electron. Commer. Res. Appl..

[2]  Jying-Nan Wang,et al.  Understanding a Nonlinear Causal Relationship Between Rewards and Physicians’ Contributions in Online Health Care Communities: Longitudinal Study , 2017, Journal of medical Internet research.

[3]  Wojciech Cellary Paid Content a Way to Electronic Knowledge-Based Economy , 2010, ADBIS.

[4]  Jing Li,et al.  Research on the Influencing Factors of User 's Online Knowledge Consumption Behavior , 2017, ITQM.

[5]  Girish Punj,et al.  The relationship between consumer characteristics and willingness to pay for general online content: Implications for content providers considering subscription-based business models , 2015 .

[6]  Aniket Kittur,et al.  A Market in Your Social Network: The Effects of Extrinsic Rewards on Friendsourcing and Relationships , 2016, CHI.

[7]  R. Noe,et al.  Knowledge sharing: A review and directions for future research , 2010 .

[8]  John Dawes,et al.  The Effect of Service Price Increases on Customer Retention , 2009 .

[9]  Christopher Lueg,et al.  From UseNet to CoWebs: Interacting with Social Information Spaces , 2002 .

[10]  Sanghee Oh,et al.  Best-answer selection criteria in a social Q&A site from the user-oriented relevance perspective , 2008, ASIST.

[11]  Hulisi Ögüt,et al.  The influence of internet customer reviews on the online sales and prices in hotel industry , 2012 .

[12]  Kurt Matzler,et al.  Dimensions of price satisfaction: a study in the retail banking industry , 2006 .

[13]  Y. Gong,et al.  Social capital, motivations, and knowledge sharing intention in health Q&A communities , 2017 .

[14]  Elena Karahanna,et al.  The Compensatory Interaction Between User Capabiities and Technology Capabilities in Influencing Task Performance: An Empirical Assessment in Telemedicine Consultations , 2016, MIS Q..

[15]  Robert E. Kraut,et al.  Why pay?: exploring how financial incentives are used for question & answer , 2010, CHI.

[16]  Uichin Lee,et al.  Understanding mobile Q&A usage: an exploratory study , 2012, CHI.

[17]  Hsi-Peng Lu,et al.  Factors influencing online music purchase intention in Taiwan: An empirical study based on the value-intention framework , 2007, Internet Res..

[18]  Jennifer Preece,et al.  The top five reasons for lurking: improving community experiences for everyone , 2004, Comput. Hum. Behav..

[19]  F. Maxwell Harper,et al.  Social Comparisons to Motivate Contributions to an Online Community , 2007, PERSUASIVE.

[20]  Dengjing Pan Research on the influence factors of online health community doctors' service prices , 2018, 2018 Chinese Control And Decision Conference (CCDC).

[21]  H. Raghav Rao,et al.  Factors influencing online health information search: An empirical analysis of a national cancer-related survey , 2014, Decis. Support Syst..

[22]  B WhinstonAndrew,et al.  Do online reviews matter? - An empirical investigation of panel data , 2008 .

[23]  Xiaohong Chen,et al.  Online selection of a physician by patients: Empirical study from elaboration likelihood perspective , 2017, Comput. Hum. Behav..

[24]  Yue Jin,et al.  What Influences Content Popularity? An Empirical Investigation of Voting in Social Q&A Communities , 2017, PACIS.

[25]  Kristen Shuyler,et al.  What Are Patients Seeking When They Turn to the Internet? Qualitative Content Analysis of Questions Asked by Visitors to an Orthopaedics Web Site , 2003, Journal of medical Internet research.

[26]  Jonathon N. Cummings Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization , 2004, Manag. Sci..

[27]  Hong Wu,et al.  Service provision, pricing, and patient satisfaction in online health communities , 2018, Int. J. Medical Informatics.

[28]  Sara Campo,et al.  Exploring non‐linear effects of determinants on tourists' satisfaction , 2009 .

[29]  Tao Zhou,et al.  Understanding online knowledge community user continuance: A social cognitive theory perspective , 2018, Data Technol. Appl..

[30]  Pei-Luen Patrick Rau,et al.  Relationship between the level of intimacy and lurking in online social network services , 2008, Comput. Hum. Behav..

[31]  Daphne R. Raban,et al.  Conversation as a source of satisfaction and continuance in a question-and-answer site , 2012, Eur. J. Inf. Syst..

[32]  Shah Khalid,et al.  Social question and answer sites: the story so far , 2017, Program.

[33]  Yi Ding,et al.  Modelling continued use of information systems from a forward-looking perspective: Antecedents and consequences of hope and anticipated regret , 2017, Inf. Manag..

[34]  Jennifer Preece,et al.  Lurker demographics: counting the silent , 2000, CHI.

[35]  Yan Chen,et al.  Re-examining price as a predictor of answer quality in an online q&a site , 2010, CHI.

[36]  Igor A. Ambalov,et al.  A meta-analysis of IT continuance: An evaluation of the expectation-confirmation model , 2018, Telematics Informatics.

[37]  Christy M. K. Cheung,et al.  Why users keep answering questions in online question answering communities: A theoretical and empirical investigation , 2013, Int. J. Inf. Manag..

[38]  Bin Gu,et al.  Do online reviews matter? - An empirical investigation of panel data , 2008, Decis. Support Syst..

[39]  J. S. Huang,et al.  Application of the Long Tail Economy to the Online News Market: Examining Predictors of Market Performance , 2014 .

[40]  Huseyin Cavusoglu,et al.  Can Gamification Motivate Voluntary Contributions?: The Case of StackOverflow Q&A Community , 2015, CSCW Companion.

[41]  A. Wołk,et al.  Factors influencing website traffic in the paid content market , 2007 .

[42]  Daphne R. Raban,et al.  The Incentive Structure in an Online Information Market , 2008, J. Assoc. Inf. Sci. Technol..

[43]  W. Jia,et al.  Diabetes prevention and continuing health-care reform in China. , 2015, The Lancet Diabetes and Endocrinology.

[44]  Sara Galehbakhtiari,et al.  A hermeneutic phenomenological study of online community participation: Applications of Fuzzy Cognitive Maps , 2015, Comput. Hum. Behav..

[45]  B. Ratchford,et al.  Can price dispersion in online markets be explained by differences in e-tailer service quality? , 2002 .

[46]  J. DiMicco,et al.  When the experiment is over: Deploying an incentive system to all the users , 2008 .

[47]  Xi Zhang,et al.  Global challenges and developmental lessons in the knowledge sharing economy , 2018, Journal of Global Information Technology Management.

[48]  Kenton O'Hara,et al.  Social Impact , 2019, Encyclopedia of Food and Agricultural Ethics.

[49]  Kamaruzaman Jusoff,et al.  The Effect of Service Quality and Price on Satisfaction and Loyalty of Customer of Commercial Flight Service Industry , 2013 .

[50]  Gregor Petric,et al.  The benefits and challenges of online professional-patient interaction: Comparing views between users and health professional moderators in an online health community , 2018, Comput. Hum. Behav..

[51]  Scott Counts,et al.  mimir: a market-based real-time question and answer service , 2009, CHI.

[52]  Ed H. Chi,et al.  Who is Authoritative? Understanding Reputation Mechanisms in Quora , 2012, ArXiv.

[53]  Sheizaf Rafaeli,et al.  Predictors of answer quality in online Q&A sites , 2008, CHI.

[54]  Zhaohua Deng,et al.  Knowledge sharing motivations in online health communities: A comparative study of health professionals and normal users , 2017, Comput. Hum. Behav..

[55]  Tom Lunt,et al.  ‘Are you listening please?’ The advantages of electronic audio feedback compared to written feedback , 2010 .

[56]  Mario Gerla,et al.  Analyzing crowd workers in mobile pay-for-answer q&a , 2013, CHI.

[57]  Gabriel Szulanski,et al.  When and How Trustworthiness Matters: Knowledge Transfer and the Moderating Effect of Causal Ambiguity , 2004, Organ. Sci..

[58]  Jia Li,et al.  The Impact of the Internet on Health Consultation Market Concentration: An Econometric Analysis of Secondary Data , 2016, Journal of medical Internet research.

[59]  Leah LeFebvre,et al.  Patterns of Social Support Communicated in Response to Expressions of Uncertainty in an Online Community of Young Adults with Cancer , 2014 .

[60]  Iryna Gurevych,et al.  A Multi-Dimensional Model for Assessing the Quality of Answers in Social Q&A Sites , 2009, ICIQ.

[61]  Xiaotong Liu,et al.  Why should I pay for e-books?: An empirical study to investigate Chinese readers' purchase behavioural intention in the mobile era , 2017, Electron. Libr..

[62]  Chirag Shah,et al.  Exploring Characteristics and Effects of User Participation in Online Social Q&A Sites , 2008, First Monday.

[63]  R. Bagozzi,et al.  A Social Influence Model of Consumer Participation in Network- and Small-Group-Based Virtual Communities , 2004 .

[64]  Erik Brynjolfsson,et al.  Frictionless Commerce? A Comparison of Internet and Conventional Retailers , 2000 .

[65]  Walter C. Borman,et al.  Hiring for Knowledge-Based Competition , 2003 .

[66]  David Gefen,et al.  Virtual Community Attraction: Why People Hang Out Online , 2006, J. Comput. Mediat. Commun..

[67]  R. D. Mersey,et al.  Study Compares Yahoo! News Story Preferences , 2007 .

[68]  Sandra Slaughter,et al.  Understanding the Motivations, Participation, and Performance of Open Source Software Developers: A Longitudinal Study of the Apache Projects , 2006, Manag. Sci..

[69]  Q. B. Chung,et al.  Retailer Reputation and Online Pricing Strategy , 2010, J. Comput. Inf. Syst..

[70]  Qiang Ye,et al.  How Price Affect Online Purchase Behavior in Online Healthcare Consulting? Perceived Quality as a Mediator , 2015, ICSH.

[71]  Damon Horowitz,et al.  The anatomy of a large-scale social search engine , 2010, WWW '10.

[72]  Alex Rolfe,et al.  Ask-an-expert services analysis , 2001, J. Assoc. Inf. Sci. Technol..

[73]  Douglas R. Vogel,et al.  How Doctors Gain Social and Economic Returns in Online Health-Care Communities: A Professional Capital Perspective , 2017, J. Manag. Inf. Syst..

[74]  D. Goldberg,et al.  How do patients choose their doctors for primary care in a free market? , 2010, Journal of evaluation in clinical practice.

[75]  A. Pinsonneault,et al.  Free vs. For a Fee: The Impact of Information Pricing Strategy on the Pattern and Effectiveness of Word-of-Mouth via Social Media Completed Research Paper , 2013 .

[76]  Lauren E. Sherman,et al.  The effects of text, audio, video, and in-person communication on bonding between friends , 2013 .

[77]  Rachel Botsman,et al.  Sharing's not just for start-ups. , 2014 .

[78]  Bo Wu,et al.  How WeChat can retain users: Roles of network externalities, social interaction ties, and perceived values in building continuance intention , 2017, Comput. Hum. Behav..

[79]  Ming Yang,et al.  Physicians' Sales of Expert Service Online: The Role of Physician Trust and Price , 2018, PACIS.

[80]  Robert E. Kraut,et al.  Building Member Attachment in Online Communities: Applying Theories of Group Identity and Interpersonal Bonds , 2012, MIS Q..

[81]  Pradeep Chintagunta,et al.  The Effects of Online User Reviews on Movie Box Office Performance: Accounting for Sequential Rollout and Aggregation Across Local Markets , 2010, Mark. Sci..

[82]  Michele L. Ybarra,et al.  Reasons, assessments and actions taken: sex and age differences in uses of Internet health information. , 2008, Health education research.

[83]  Teck-Hua Ho,et al.  Knowledge Market Design: A Field Experiment at Google Answers , 2010 .

[84]  Arun Rai,et al.  Physicians' Online Popularity and Price Premiums for Online Health Consultations: A Combined Signaling Theory and Online Feedback Mechanisms Explanation , 2015, ICIS.

[85]  Kai H. Lim,et al.  Contributing high quantity and quality knowledge to online Q&A communities , 2013, J. Assoc. Inf. Sci. Technol..

[86]  Tsung Teng Chen,et al.  Knowledge sharing in interest online communities: A comparison of posters and lurkers , 2014, Comput. Hum. Behav..

[87]  Douglas R. Vogel,et al.  Doctor–patient relationship strength’s impact in an online healthcare community , 2018, Inf. Technol. Dev..

[88]  Michael D. Clemes,et al.  An empirical analysis of customer satisfaction in international air travel , 2017 .

[90]  Xiaolin Xing,et al.  Pricing dynamics in the online consumer electronics market , 2004 .

[91]  Borisas Melnikas,et al.  INFLUENCE OF PRICE AND QUALITY TO CUSTOMER SATISFACTION: NEUROMARKETING APPROACH , 2011 .

[92]  A. S. Kunnathur,et al.  Exploring the Impacts of Interdependent Relationships on IOS Use: The Roles of Governance Mechanisms , 2010, J. Comput. Inf. Syst..

[93]  Muhammad Ehsan Malik,et al.  Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector , 2012 .

[94]  Samer Faraj,et al.  Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice , 2005, MIS Q..

[95]  Angel Cabrera,et al.  Determinants of individual engagement in knowledge sharing , 2006 .

[96]  FarajSamer,et al.  Why should i share? examining social capital and knowledge contribution in electronic networks of practice , 2005 .

[97]  M. P. Iglesias,et al.  Perceived quality and price: their impact on the satisfaction of restaurant customers , 2004 .

[98]  Soo Young Rieh,et al.  Answers from the crowd: How credible are strangers in social Q&A? , 2014 .

[99]  Alok Gupta,et al.  Putting Money Where the Mouths Are: The Relation Between Venture Financing and Electronic Word-of-Mouth , 2012, Inf. Syst. Res..

[100]  Han Zhang,et al.  Knowledge sharing in online health communities: A social exchange theory perspective , 2016, Inf. Manag..

[101]  Eusebio Scornavacca,et al.  The role of media dependency in predicting continuance intention to use ubiquitous media systems , 2017, Inf. Manag..

[102]  MPH Dr. Steven J. Katz MD,et al.  The emerging role of online communication between patients and their providers , 2007, Journal of General Internal Medicine.

[103]  Gang Wang,et al.  Anatomy of a Personalized Livestreaming System , 2016, Internet Measurement Conference.

[104]  Yili Hong,et al.  Spillover Effects of Financial Incentives on Non-Incentivized User Engagement: Evidence from an Online Knowledge Exchange Platform , 2018, J. Manag. Inf. Syst..

[105]  Byungtae Lee,et al.  Thumbs Up, Sales Up? The Contingent Effect of Facebook Likes on Sales Performance in Social Commerce , 2015, J. Manag. Inf. Syst..

[107]  Robert E. Kraut,et al.  Predicting Continued Participation in Newsgroups , 2006, J. Comput. Mediat. Commun..

[108]  Wei Chen,et al.  The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings , 2011, Comput. Hum. Behav..

[109]  Jack Shih-Chieh Hsu,et al.  CUSTOMER WILLINGNESS TO PAY FOR ONLINE MUSIC: THE ROLE OF FREE MENTALITY , 2013 .

[110]  Gang Wang,et al.  Pay-per-Question: Towards Targeted Q&A with Payments , 2018, GROUP.

[111]  Y. Zhang,et al.  TO FEE-BASED ONLINE SERVICES : WHAT MAKES CONSUMER PAY FOR ONLINE CONTENT ? , 2005 .

[112]  Shuiqing Yang,et al.  Social capital on mobile SNS addiction: A perspective from online and offline channel integrations , 2016, Internet Res..

[113]  Robert W. Zmud,et al.  Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Factors, and Organizational Climate , 2005, MIS Q..

[114]  V. Dhar,et al.  Does Chatter Matter? The Impact of User-Generated Content on Music Sales , 2007 .

[115]  Helen S. Du,et al.  Knowledge sharing among innovative customers in a virtual innovation community: The roles of psychological capital, material reward and reciprocal relationship , 2017, Online Inf. Rev..

[116]  Marko Čupić,et al.  Online communities – Designing Usability, Supporting Sociability , 2003 .