An ISO 9001: 2000 quality information system in e-commerce environment

The 1994 versions of the ISO 9000 family were revised by ISO’s technical committee TC 176 in the end of year 2000. This new ISO 9001:2000 repositions the 20 elements of the old ISO 9001:1994 into four main chapters. Meanwhile, electronic commerce (e‐commerce) has been recognized as a source of fundamental change to the conduct of business. Innovative applications of information and communication technologies are constantly reshaping the organizational landscape. Examines the quality information needed under the requirements of ISO 9001:2000, proposes a quality information system structure within WWW‐based intranet infrastructure and discusses the role of quality information system (QIS) in the e‐commerce integrated environment. Four main functions are constructed via six basic modules. Each function is described with IDEF0 diagrams. Under this QIS, organizations will be better able to manage their quality related knowledge.

[1]  A. Parasuraman,et al.  Listening to the Customer -The Concept of a Service-Quality Information System , 1997 .

[2]  Alan J. Beckett,et al.  Implementing an industrial continuous improvement system: a knowledge management case study , 2000 .

[3]  Cesar O. Malave,et al.  Flexible inspection within an aggregated information environment , 1990 .

[4]  O. Geoffrey Okogbaa,et al.  Data management system development for on-line data acquisition and process control , 1992 .

[5]  Chia-Hao Chang,et al.  Quality function deployment (QFD) processes in an integrated quality information system , 1989 .

[6]  Gail E. Kaiser,et al.  WWW Access to Legacy Client/Server Applications , 1996, Comput. Networks.

[7]  Chia-Hao Chang.  The structure of quality information systems in a computer integrated manufacturing environment , 1988 .

[8]  Chia-Hao Chang,et al.  Data flow model of a total service quality management system , 1991 .

[9]  Peter Jemmeson,et al.  Using the Internet for competitive advantage , 1997 .

[10]  Grace Au,et al.  Facilitating implementation of total quality management through information technology , 1999, Inf. Manag..

[11]  C. Forza,et al.  Quality information systems and quality management , 1995 .

[12]  I. Nonaka,et al.  The Knowledge Creating Company , 2008 .

[13]  Shouhong Wang,et al.  Designing information systems for electronic commerce , 2001, Ind. Manag. Data Syst..

[14]  Robert Tibshirani,et al.  An Introduction to the Bootstrap , 1994 .

[15]  Cheickna Sylla.  Quality assurance systems information requirements planning , 1988 .