Toward a complexity theory of information systems development

Purpose – Existing literature acknowledges information systems development (ISD) to be a complex activity. This complexity is magnified by the continuous changes in user requirements due to changing organizational needs in changing external competitive environments. Research findings show that, if this increasing complexity is not managed appropriately, information systems fail. The paper thus aims to portray the sources of complexity related to ISD and to suggest the use of complexity theory as a frame of reference, analyzing its implications on information system design and development to deal with the emergent nature of IS.Design/methodology/approach – Conceptual analysis and review of relevant literature.Findings – This article provides a conceptual model explaining how top‐down “official” and bottom‐up “emergent” co‐evolutionary adaptations of information systems design with changing user requirements will result in more effective system design and operation. At the heart of this model are seven firs...

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