Towards Establishing Production Patterns to Manage Service Co-creation

This paper proposes production patterns for web services to provide a standard procedure to assess and optimize the production processes. The patterns consist of design models in each of design, implementation, test and operation phase, and models of practitioners’ tasks and activities through a service lifecycle. These two models are linked together and stored into a repository, and they form patterns of service production. The patterns can give a frame of co-creating services, and it will be used as a template for service production as well as a yardstick to keep track of production progress. A conceptual verification shows that the progress of practitioners’ activities can be assessed and the total lifecycle cost of the service can also be estimated, enabling administrators to perform better production management and decision making.