Concerns of Primary Care Physicians for Video-Based Visits

Video conferencing is now a reality for primary care appointments. Although typical systems akin to Skype have been deployed for video appointments, it is not clear how these systems should be designed to meet the real needs of doctors. We conducted contextual interviews with family physicians to explore how to support video-based appointments with patients. Our findings reveal challenges in different themes and presents insights on design implications to support doctors' control in the workflow, privacy protection, and camera work for mobile devices.

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