INFORMATION SYSTEMS IN ADOT: AN ANALYSIS OF INTRA-FUNCTION FLOW, DECISION SUPPORT NEEDS, EXISTING SYSTEMS UTILITY AND USER ATTITUDES. VOLUME III: APPENDICES

A report iss offered on a study of thee information activities within the Right-of-Way section of ADOT. The objectives of the study were to adapt and apply techniques to measure user-perceived needs, satisfaction and utility of services provided Right-of-Way by the information System Group (ISG). A background of the four tested techniques is given along with a review of related literature. The techniques were: (1) a functional analysis using the IDEF methodology (LeClair, 1982); (2) a user needs analysis using the Bailey and Federle methodology (Bailey and Federle, 1983); (3) a systems utility analysis using the Krobock methodology (Krobock, 1981); and (4) a user satisfaction analysis using the Pearson methodology (Bailey and Pearson, 1983). The procedure used to collect and analyze the data collected in Right-of-Way is briefly discussed. A manual for ISG use of the techniques is offered. Conclusions from the study include the following observations. The techniques are not hard to learn or use but are time consuming. With the exception of the IDEF technique, the techniques were applied at little cost to the Right-of-Way staff. The techniques by themselves did yield useful insights for ISG. Using the techniques in combination suggested insights not possible when they were used alone. The ISG users manual dooes provide a reasonable guide to further application of techniques. (Author)