Implementing E-Government in Ireland: A Roadmap for Success

E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. This paper analyses the Irish Government’s evolutionary path to the provision of successful e-Government. The success factors and stages of evolution of e-government are identified and a detailed examination of how the Irish Government successfully implemented its e-government strategy is presented. The lessons learnt from this case provide a valuable roadmap for the successful attainment of citizen centred e-government in other jurisdictions.

[1]  Simpson Poon.  ESDLife of Hong Kong e-government application with an e-business spirit , 2002 .

[2]  J. van Leeuwen,et al.  Electronic Government , 2003, Lecture Notes in Computer Science.

[3]  Ramayya Krishnan,et al.  ServiceNet: An Agent-Based Framework for One-Stop E-Government Services , 2001 .

[4]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[5]  Harold J. Lagroue.  THE IMPACT OF E-GOVERNMENT INITIATIVES:LOUISIANAS iOEXPRESS LANElR LICENSEAND VEHICLE REGISTRATION SYSTEM , 2002 .

[6]  M. J. Earl,et al.  E-Commerce Is Changing the Face of IT , 2001 .

[7]  Nigel P. Rea,et al.  Putting Citizens On-Line, Not in Line , 2001 .

[8]  Whinston,et al.  Business Models for Internet Based E-Commerce , 2000 .

[9]  A. Gangopadhyay.  Managing business with electronic commerce : issues and trends , 2001 .

[10]  Asli Yagmur Akbulut,et al.  An investigation of the factors that influence electronic information sharing between state and local agencies , 2002 .

[11]  Anthony M. Cresswell,et al.  Participants' Expectations and the Success of Knowledge Networking in the Public Sector , 2002 .

[12]  S. Dawes.  Interagency information sharing: Expected benefits, manageable risks , 1996 .

[13]  Eric W. T. Ngai,et al.  Teaching and Learning of E-Commerce at the Hong Kong Polytechnic University: From a Business Education Prospective , 2004, J. Electron. Commer. Organ..

[14]  Panagiotis Georgiadis,et al.  Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance , 2001, ECIS.

[15]  Sunny Baker,et al.  PORTALS TO PAPERLESS PROSPERITY , 1999 .

[16]  M. Venkatraman.  It-enabled business transformation: from automation to business scope redefinition , 1994 .

[17]  William G.K. Taylor,et al.  Progress in electronic service delivery by English District Councils , 2001 .

[18]  Tanya Castleman,et al.  Electronic Procurement in Government: More Complicated than Just Good Business , 2001, ECIS.

[19]  Olivier Glassey.  Model and architecture for a virtual one stop public administration , 2001, ECIS.

[20]  Unpan.  Benchmarking E-government: A Global Perspective , 2022 .

[21]  Paul A. Pavlou,et al.  Encouraging Citizen Adoption of eGovernment by Building Trust , 2002, Electron. Mark..

[22]  Diana Burley Gant,et al.  WEB PORTALS AND THEIR ROLE IN E-GOVERNMENT , 2001 .

[23]  Akhilesh Bajaj,et al.  The On-Demand Delivery Services Model for eCommerce , 2002 .

[24]  Mark Ginsburg,et al.  Public access Web information systems: lessons from the Internet EDGAR project , 1998, CACM.

[25]  Efthimios Tambouris,et al.  European Cities Platform for Online Transaction Services: The EURO-CITI Project , 2001, Bled eConference.

[26]  Richard T. Watson,et al.  A strategic perspective of electronic democracy , 2001, CACM.

[27]  Janice M. Burn,et al.  Strategic planning for e-government: a customer value based model , 2001 .

[28]  Yannis Bakos,et al.  A Strategic Analysis of Electronic Marketplaces , 1991, MIS Q..

[29]  Laurens Lapre,et al.  Bridging the gap between Citizen and Administration , .

[30]  Charles Kaylor,et al.  Gauging e-government: A report on implementing services among American cities , 2001, Gov. Inf. Q..