QMS2000: linking assessment and information technology

Describes how the University of Louisville developed a partnership with Dey Systems, a Louisville technology company specializing in quality and measurement solutions, to create a quality measurement system for higher education. QMS2000, a technology‐based enterprise‐wide assessment model, is a relational, interactive information system that includes data from 313 satisfaction surveys that are linked to corresponding databases at the University. QMS2000 is an on‐line information system, operating in a networked, client‐server environment that permits licensed users access to designated components of the system. QMS2000 users generate reports and perform advanced statistical analyses drawing from the QMS2000 databases. The data and reports are used to improve academic and support programs at the university. The role of QMS2000 in the University’s quality improvement scheme and its initial impact are discussed.

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