Delivering Results: Evolving BPR from Art to Engineering

This chapter presents an approach to Business Process Reengineering (BPR) that is focused on achieving results from the first stages to implementation. The engineering approach presented utilizes an integrated set of methods applied incrementally. This allows BPR practitioners to more realistically approach a project; assess its impact, duration, and required budget; and mitigate the risks of failure. We present the approach as a phased BPR methodology along with methods, proven strategies, and tools we have worked with successfully at each phase. We present motivations for initiating a BPR effort that have been shown to result in successful cases for action. We present rationale for justifying change and a method for building a business case that includes the use of cost benefit analysis in formulating the justification rationale. An approach to planning for a BPR effort is presented that uses the same methods normally applied in the BPR process itself. We cover the issues associated with setting up a BPR project including: forming cross-functional teams, and selecting method and tool technology for the BPR project. A methodology is presented for base-lining the current business situation, identifying the current value delivery system and the processes that support that system along with problem-cause analysis. We describe eight general principles of business process design and conclude with an object-centered technique for new process design. Finally this chapter addresses key issues in the implementation process starting with transition planning activities, model driven information system development, and initiation of a learning system that will carry the results forward in a continuous improvement manner.