Opening the black box: Developing strategies to use social media in government

[1]  Scott P. Robertson,et al.  Political dialog evolution in a social network , 2012, dg.o '12.

[2]  Ed Tobias,et al.  Using Twitter and other social media platforms to provide situational awareness during an incident. , 2011, Journal of business continuity & emergency planning.

[3]  Jannis Kallinikos,et al.  The Ambivalent Ontology of Digital Artifacts , 2013, MIS Q..

[4]  Luis F. Luna-Reyes,et al.  Understanding risks, benefits, and strategic alternatives of social media applications in the public sector , 2012, Gov. Inf. Q..

[5]  Bryan C. Semaan,et al.  Political discourse on social networking sites: Sentiment, in-group/out-group orientation and rationality , 2013, Inf. Polity.

[6]  José Ramón Gil-García,et al.  Government innovation through social media , 2013, Gov. Inf. Q..

[7]  Ines Mergel,et al.  The social media innovation challenge in the public sector , 2012, Inf. Polity.

[8]  R. Yin.  Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. , 1994 .

[9]  Arthur Tatnall,et al.  Actor-Network Theory in Information Systems Research , 2005, Encyclopedia of Information Science and Technology.

[10]  Ines Mergel,et al.  A framework for interpreting social media interactions in the public sector , 2013, Gov. Inf. Q..

[11]  Paul R. Carlile,et al.  A Dynamic Theory of Expertise and Occupational Boundaries in New Technology Implementation: Building on Barley's Study of CT Scanning , 2004 .

[12]  Susan Leigh Star,et al.  The Structure of Ill-Structured Solutions: Boundary Objects and Heterogeneous Distributed Problem Solving , 1989, Distributed Artificial Intelligence.

[13]  Gerardine DeSanctis,et al.  Capturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory , 1994 .

[14]  W. Orlikowski.  Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations , 2000 .

[15]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[16]  Enrique Bonsón,et al.  Citizens' engagement on local governments' Facebook sites. An empirical analysis: The impact of different media and content types in Western Europe , 2015, Gov. Inf. Q..

[17]  Lucy A. Suchman,et al.  Practice-Based Design of Information Systems: Notes from the Hyperdeveloped World , 2002, Inf. Soc..

[18]  Anthony M. Cresswell,et al.  Information systems development as emergent socio-technical change: a practice approach , 2005, Eur. J. Inf. Syst..

[19]  Susan V. Scott,et al.  10 Sociomateriality: Challenging the Separation of Technology, Work and Organization , 2008 .

[20]  Neil F. Doherty,et al.  A re-conceptualization of the interpretive flexibility of information technologies: redressing the balance between the social and the technical , 2006, Eur. J. Inf. Syst..

[21]  Ines Mergel,et al.  Social media adoption and resulting tactics in the U.S. federal government , 2013, Gov. Inf. Q..

[22]  Bruno Latour,et al.  On Using ANT for Studying Information Systems: A (Somewhat) Socratic Dialogue , 2020, Sociologija. Mintis ir veiksmas.

[23]  Edward A. Fox,et al.  Social media use by government: From the routine to the critical , 2012, Gov. Inf. Q..

[24]  J. Ramon Gil-Garcia,et al.  Enacting Electronic Government Success , 2012, Integrated Series in Information Systems.

[25]  Wanda J. Orlikowski,et al.  Research Commentary: Desperately Seeking the "IT" in IT Research - A Call to Theorizing the IT Artifact , 2001, Inf. Syst. Res..

[26]  R. Stake.  The art of case study research , 1995 .

[27]  Karen Ruhleder,et al.  Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces , 1996, Inf. Syst. Res..

[28]  J. Fountain.  Building the Virtual State: Information Technology and Institutional Change , 2001 .

[29]  Christopher G. Reddick,et al.  Social media adoption at the American grass roots: Web 2.0 or 1.5? , 2013, Gov. Inf. Q..

[30]  R. Thackeray,et al.  Adoption and use of social media among public health departments , 2012, BMC Public Health.

[31]  Dolores E. Luna,et al.  The use of Web 2.0 on Mexican State Websites: A Three- Year Assessment , 2011 .

[32]  Ines Mergel,et al.  A Three‐Stage Adoption Process for Social Media Use in Government , 2013 .

[33]  José Ramón Gil-García,et al.  Towards cyberactivism 2.0? Understanding the use of social media and other information technologies for political activism and social movements , 2014, Gov. Inf. Q..

[34]  A. Kaplan,et al.  Users of the world, unite! The challenges and opportunities of Social Media , 2010 .

[35]  Nili Steinfeld,et al.  Local engagement online: Municipal Facebook pages as hubs of interaction , 2015, Gov. Inf. Q..

[36]  Enid Mumford,et al.  A Socio-Technical Approach to Systems Design , 2000, Requirements Engineering.

[37]  A. Cordella,et al.  E-government in the making: an actor network perspective , 2015 .

[38]  Enrique Bonsón,et al.  Local e-government 2.0: Social media and corporate transparency in municipalities , 2012, Gov. Inf. Q..

[39]  W. Orlikowski.  The Duality of Technology: Rethinking the Concept of Technology in Organizations , 2014 .

[40]  Yonghong Wu,et al.  Connecting citizens and local governments? Social media and interactivity in major U.S. cities , 2013, Gov. Inf. Q..

[41]  Geoff Walsham,et al.  Structuration Theory and Information Systems Research , 1990, ICIS.

[42]  Seang-Tae Kim.  Next Generation e-Government Strategies and Asks for the Smart Society --Based on Korea's Case , 2013 .

[43]  Staci M. Zavattaro,et al.  A sentiment analysis of U.S. local government tweets: The connection between tone and citizen involvement , 2015, Gov. Inf. Q..

[44]  Lei Zheng,et al.  Innovation through social media in the public sector: Information and interactions , 2014, Gov. Inf. Q..

[45]  Gregory D. Saxton,et al.  Modeling the adoption and use of social media by nonprofit organizations , 2012, New Media Soc..

[46]  Kenneth L. Kraemer,et al.  Information Technology and Administrative Reform: Will E-Government Be Different? , 2006, Int. J. Electron. Gov. Res..

[47]  Beth A. Bechky.  Sharing Meaning Across Occupational Communities: The Transformation of Understanding on a Production Floor , 2003, Organ. Sci..