AHP‐based evaluation of CMMS software

Purpose – To provide a structured methodology to permit an optimal selection of the best suited Computer Managed Maintenance System (CMMS) software within process industries.Design/methodology/approach – The analysis has been executed adopting a multi‐attribute decision making methodology, namely the analytic hierarchic process (AHP) technique. A specific hierarchic structure has been defined considering 46 criteria outlined via questionnaires and interviews with administration, production and maintenance managers of several industries. To improve the effectiveness of the methodology, AHP has been coupled with a sound sensitivity analysis.Findings – The application of the proposed approach allows the maintenance practitioners to concentrate on a limited subset of CMMS applications and to compare their actual capabilities in order to select the right one, rather than considering only their purchase cost.Practical implications – The methodology enables decision makers to restrict the selection process to a ...

[1]  Lesley Davis,et al.  Evaluating and Selecting Simulation Software Using the Analytic Hierarchy Process , 1994 .

[2]  Stefan Koch,et al.  ERP selection process in midsize and large organizations , 2001, Bus. Process. Manag. J..

[3]  Terry Wireman Computerized maintenance management systems , 1986 .

[4]  Bo K. Wong,et al.  Group decision making in a multiple criteria environment: A case using the AHP in software selection , 2002, Eur. J. Oper. Res..

[5]  John D. Campbell,et al.  Outsourcing in maintenance management , 1995 .

[6]  B. S. Sahay,et al.  Development of software selection criteria for supply chain solutions , 2003, Ind. Manag. Data Syst..

[7]  Bo K. Wong,et al.  Software selection: a case study of the application of the analytical hierarchical process to the selection of a multimedia authoring system , 1999, Inf. Manag..

[8]  R. Keith Mobley,et al.  Computer-managed maintenance systems in process plants : a step-by-step guide to effective management of maintenance, labor, and inventory in your operation , 1999 .

[9]  Jonas Hansson,et al.  Managing commitment: increasing the odds for successful implementation of TQM, TPM or RCM , 2003 .

[10]  Hokey Min,et al.  Selection of Software: The Analytic Hierarchy Process , 1992 .

[11]  David Liptrot,et al.  Utilizing advanced maintenance practices and information technology to achieve maximum equipment reliability , 2000 .

[12]  Luis G. Vargas An overview of the analytic hierarchy process and its applications , 1990 .

[13]  Andy Neely,et al.  Automating the balanced scorecard – selection criteria to identify appropriate software applications , 2003 .

[14]  T. Saaty,et al.  The Analytic Hierarchy Process , 1985 .

[15]  Wolfgang Ossadnik,et al.  AHP-based evaluation of AHP-Software , 1999, Eur. J. Oper. Res..