해양레저스포츠시설의 이용만족 및 불만족 요인 탐색

This study is to examine the factors influencing on satisfaction and dissatisfaction in using marine leisure sport facilities according to marina development as a marine leisure sport facilities. To accomplish the purpose of the study, 208 users of marine leisure sport facilities are subjected to questionnaire with open questionnaire method to examine the factors of demographic characteristics and satisfaction and dissatisfaction of marine leisure sport facilities. To support the result of open questionnaire, phenomenological study is conducted implementing in-depth interview with 6 specialists in marine sport facilities to collect research materials on satisfaction and dissatisfaction of marine leisure sport facilities and the results are as follows. First, for the satisfaction factors of marine leisure sport facilities, 3 sub-factors of facility satisfaction, program satisfaction, and instructor satisfaction with 10 concepts are extracted. Second, for the dissatisfaction factors of marine leisure sport facilities, 4 sub-factors of dissatisfaction on equipment, dissatisfaction on accessibility, dissatisfaction on convenient facility, and dissatisfaction on insensitive to safety with 11 concepts are extracted.