Knowledge Sharing: Influences of Trust, Commitment and Cost

Purpose – This paper’s aim is to examine the influence of perceived cost of sharing knowledge and affective trust in colleagues on the relationship between affective commitment and knowledge sharing. Design/methodology/approach – The methodology used was a survey of 496 employees from 15 organizations across ten industries. Findings – Affective trust in colleagues moderates the relationship between affective commitment and knowledge sharing and the relationship between cost of knowledge sharing and knowledge sharing. Research limitations/implications – Future researchers should operationalize the perceived cost of knowledge sharing construct to include other potential group barriers; for instance, politics and organizational barriers, management commitment and lack of trust. Practical implications – The findings of this study suggest that employees who value social relationships and social resources tend to view knowledge as a collectively owned commodity. As such, their knowledge sharing behavior reflects the model of reciprocal social exchanges. Social implications – The results of this study indicate that an organizational culture that encourages affect-based trust between colleagues will facilitate knowledge sharing. Originality/value – The paper bridges the gap between the literature on knowledge sharing, perceived cost of knowledge sharing, affective organizational commitment and trust in a single model.

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