Integrating through-life engineering service knowledge with product design and manufacture

Even though knowledge management has been a subject of research for a long time, management of through-life engineering service knowledge (SK) has started getting more attention quite recently. With the help of literature review and analysis, this paper identifies possible drivers to extend the product life cycle, presents definitions of ‘knowledge’ and ‘engineering service knowledge’ and identifies research gaps and challenges in digital feedback of through-life engineering SK to product design and manufacture. The paper presents a causal loop model to represent causes and effects of through-life engineering SK on product design and manufacture. A digital framework is presented to address integration challenges in digital feedback of through-life engineering SK to product design and manufacture. The digital framework is developed with the intention of developing a SK backbone demonstrator application. Industrial experts have validated the initial framework. Detailed case studies shall be undertaken to enhance this framework in future.

[1]  Rajkumar Roy,et al.  An ontology for product-service systems , 2011 .

[2]  Richard H. Weston,et al.  A structured modelling approach to simulating dynamic behaviours in complex organisations , 2009 .

[3]  M. Lynne Markus,et al.  Toward A Theory of Knowledge Reuse : Types of Knowledge Reuse Situations and Factors in Reuse Success , 2022 .

[4]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[5]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[6]  John Ahmet Erkoyuncu,et al.  Integrating design attributes, knowledge and uncertainty in aerospace sector , 2014 .

[7]  Rajkumar Roy,et al.  Managing knowledge within the manufacturing enterprise: an overview , 2009, Int. J. Manuf. Technol. Manag..

[8]  Carmen Romero Ternero.  HIPARSYS Project: State of the art , 2008 .

[9]  Yogesh Malhotra,et al.  Expert systems for knowledge management: crossing the chasm between information processing and sense making , 2001, Expert Syst. Appl..

[10]  Vandana Kabilan,et al.  Ontology for Information Systems (O4IS) Design Methodology , 2007 .

[11]  P. John Clarkson,et al.  Extending Design Rationale to Capture An Integrated Design Information Space , 2007 .

[12]  Jeffrey Alun Jones,et al.  Use of a field failure database for improvement of product reliability , 1997 .

[13]  Gary Wills,et al.  Informing Preliminary Design By Incorporating Service Knowledge , 2007 .

[15]  Hugh Shercliff,et al.  Manufacturing process selection in engineering design. Part 1 - the role of process selection , 1998 .

[16]  N. F. Noy,et al.  Ontology Development 101: A Guide to Creating Your First Ontology , 2001 .

[17]  GarudRaghu,et al.  Vicious and virtuous circles in the management of knowledge , 2005 .

[18]  Geoffrey Boothroyd,et al.  Product design for manufacture and assembly , 1994, Comput. Aided Des..

[19]  Mary K Pulvermacher,et al.  Toward the Use of an Upper Ontology for U.S. Government and U.S. Military Domains: An Evaluation , 2004 .

[20]  George Chryssolouris,et al.  Knowledge Management Paradigms in Selected Manufacturing Case Studies , 2008 .

[21]  P. John Clarkson,et al.  DRED 2.0: A Method and Tool for Capture and Communication of Design Knowledge Deliberated in the Creation of Technical Products , 2009 .

[22]  John D. Sterman,et al.  System Dynamics: Systems Thinking and Modeling for a Complex World , 2002 .

[23]  D. Norman.  Incorporating operational experience and design changes in availability forecasts , 1988 .

[24]  Mansur J. Darlington,et al.  Codification vs personalisation: A study of the information evaluation practice between aerospace and construction industries , 2010, Int. J. Inf. Manag..

[25]  Oksana Mont,et al.  Clarifying the Concept of Product-Service System , 2002 .

[26]  Jenny A. Harding,et al.  A framework to integrate design knowledge reuse and requirements management in engineering design , 2008 .

[27]  Rajkumar Roy,et al.  A knowledge management framework to support product-service systems design , 2009, Int. J. Comput. Integr. Manuf..

[28]  VT Valia Petkova,et al.  An analysis of field feedback in consumer electronics industry , 2003 .

[29]  Thomas R. Gruber,et al.  Toward principles for the design of ontologies used for knowledge sharing? , 1995, Int. J. Hum. Comput. Stud..

[30]  R. Roy,et al.  A competitive framework for industrial product-service systems , 2009 .

[31]  AlaviMaryam,et al.  Review: Knowledge management and knowledge management systems , 2001 .

[32]  Richard H. Weston,et al.  A computer integrated unified modelling approach to responsive manufacturing , 2010 .

[33]  R. Ackoff.  From Data to Wisdom , 2014 .

[34]  T. D. Wilson,et al.  The nonsense of knowledge management , 2002, Inf. Res..

[35]  Anne-Françoise Cutting-Decelle,et al.  Sharing Manufacturing Information and Knowledge in Design Decision and Support , 2005 .

[36]  Raghu Garud,et al.  Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies , 2005, MIS Q..

[37]  Michael Uschold,et al.  Ontologies: principles, methods and applications , 1996, The Knowledge Engineering Review.

[38]  A. Parasuraman,et al.  Service quality delivery through web sites: A critical review of extant knowledge , 2002, Journal of the Academy of Marketing Science.

[39]  Jan C. Aurich,et al.  Life cycle oriented design of technical Product-Service Systems , 2006 .

[40]  Richard H. Weston,et al.  An integrated modelling approach in support of next generation reconfigurable manufacturing systems , 2011, Int. J. Comput. Aided Eng. Technol..

[41]  Ronald Dattero,et al.  The enterprise knowledge dictionary , 2003 .

[42]  Mark Lorenz. Nowack.  Design guideline support for manufacturability. , 1997 .

[43]  A. Neely.  Exploring the financial consequences of the servitization of manufacturing , 2008 .

[44]  Tariq Masood,et al.  Enhanced integrated modelling approach to reconfiguring manufacturing enterprises , 2009 .

[45]  Clyde W. Holsapple,et al.  The knowledge chain model: activities for competitiveness , 2001, Expert Syst. Appl..

[46]  Enver Yücesan,et al.  Service Supply Chains , 2007 .

[47]  Santosh Jagtap,et al.  In-service information required by engineering designers , 2011 .

[48]  Andrew Harrison,et al.  Design for Service: Harmonising Product Design With a Services Strategy , 2006 .

[49]  Flávia Maria Santoro,et al.  A context-based model for Knowledge Management embodied in work processes , 2009, Inf. Sci..

[50]  H. Meier,et al.  Industrial Product-Service Systems—IPS2 , 2010 .

[51]  George Chryssolouris,et al.  An approach to operational aircraft maintenance planning , 2010, Decis. Support Syst..

[52]  Kwan Hee Han,et al.  Process-centered knowledge model and enterprise ontology for the development of knowledge management system , 2009, Expert Syst. Appl..

[53]  Timothy W. Finin,et al.  Enabling Technology for Knowledge Sharing , 1991, AI Mag..

[54]  Athanasia Doultsinou.  Service knowledge capture and re-use to support product design , 2010 .

[55]  Sara Mountney.  Acquisition and sharing of innovative manufacturing knowledge for preliminary design , 2009 .

[56]  Christoph Herrmann,et al.  Functional Thinking for Value Creation , 2011 .

[57]  J. Forrester.  Industrial Dynamics , 1997 .

[58]  E. Viles,et al.  Improving the corrective maintenance of an electronic system for trains , 2007 .