Service Research and Service Theory

[1]  Stephen L. Vargo,et al.  Service-dominant logic: continuing the evolution , 2008 .

[2]  Richard Walker.  Is there a Service Economy? the Changing Capitalist Division of Labor , 2008 .

[3]  Ruth N. Bolton,et al.  Customer experience challenges: bringing together digital, physical and social realms , 2018, Journal of Service Management.

[4]  J. Carlzon.  Moments of Truth , 1987 .

[5]  J. A. Fitzsimmons.  Service Management , 2003 .

[6]  M. Bhatt.  Service Management and Marketing , 2011 .

[7]  C. Grönroos,et al.  Critical service logic: making sense of value creation and co-creation , 2013 .

[8]  J. Gershuny.  The new service economy , 1983 .

[9]  Christian Kowalkowski,et al.  Servitization and Deservitization: Overview, Concepts, and Definitions , 2016 .

[10]  J. Bryson,et al.  Manufacturing Services and Servicing Manufacturing: Knowledge-based Cities and Changing Forms of Production , 2002 .

[11]  Evert Gummesson,et al.  Total Relationship Marketing , 1999 .

[12]  W. Baumol,et al.  MACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES , 1967 .

[13]  T. Levitt.  Production-Line Approach to Service , 2012 .

[14]  Stephen L. Vargo,et al.  Institutions and axioms: an extension and update of service-dominant logic , 2016 .

[15]  Roland T. Rust,et al.  The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI) , 2019, California Management Review.

[16]  S. Vandermerwe,et al.  Servitization of business : Adding value by adding services , 1988 .

[17]  Stephen P. Osborne,et al.  From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? , 2018 .

[18]  Bo Gustafsson,et al.  After Industrial Society: The Emerging Self-Service Economy.@@@Post-Industrial Society. , 1978 .

[19]  Samuel B. Bacharach,et al.  Organizational Theories: Some Criteria for Evaluation , 1989 .

[20]  C. Kelleher,et al.  Characterizing Value as an Experience , 2012 .

[21]  P. Ghauri,et al.  Internationalization of service industry firms: understanding distinctive characteristics , 2012 .

[22]  Graham Clark,et al.  Service Operations Management , 2001 .

[23]  Jochen Wirtz,et al.  Brave new world: service robots in the frontline , 2018, Journal of Service Management.

[24]  Paul P. Maglio,et al.  Fundamentals of service science , 2008 .

[25]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[26]  P. Daniels.  Service Industries: Growth and Location , 1982 .

[27]  Richard Walker.  The hidden dimension of industrialization: An expanding division of labour , 1993 .

[28]  P. Daniels.  Service Industries: A Geographical Appraisal , 1985 .

[29]  F. Gallouj,et al.  Measuring and improving productivity in services , 2008 .

[30]  Jonathan Gershuny,et al.  After industrial society , 1978 .