Effects of Email Utilization on Higher Education Professionals

This exploratory study examines the impact of email as a primary communication technology upon the perceptions and work behaviors of higher education professionals who support university administrative functions. Based on the interviews and observations of 23 participants, key themes emerged regarding the relationship of email to the interactions of higher education professionals. Findings are presented in three sections: 1 impact on productivity, 2 impact on social interactions, and 3 impact on well-being. The professionals who participated in this study articulated the importance of face-to-face interaction particularly in complex situations; they recognize the need to manage email sender expectations to deal with their own work stresses, and strive to temper the negative impact of constant disruption by email on workplace productivity.

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