An investigation of user-led system design: rational and political perspectives

Cet article etudie une application du concept de conception d'un tel systeme dans une compagnie d'assurance. A travers les methodes de recherche longitudinale, les evenements des processus de developpement sont decrits et interpretes dans 2 voies. La premiere interpretation fait ressortir les objectifs et methodes rationnels dans le developpement. La seconde interpretation de ces memes evenements identifie les schemas politiques. Ces deux perspectives coexistent et se complementent

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