Moving Beyond Traditional Emergency Response Notification with VoiceXML

This paper describes a Geographical Information Systems (GIS)-based response management architecture that combines GIS capabilities with web-based voice translation technologies such as VoiceXML to effectively coordinate the emergency response notification activities. The paper highlights some of the critical shortcomings of existing emergency response systems and proposes an architecture that addresses these limitations. The proposed architecture uses newer technologies to develop a seamless response notification system that requires minimal human intervention. The EVResponse is an application built around this architecture to provide real-time reporting capabilities to both decision makers and first response units.

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