Interaction Design for Recommender Systems

1 kirstens@sims.berkeley.edu, sinha@sims.berkeley.edu ABSTRACT Recommender systems act as personalized decision guides for users, aiding them in decision making about matters related to personal taste. Research has focused mostly on the algorithms that drive the system, with little understanding of design issues from the user’s perspective. The goal of our research is to study users’ interactions with recommender systems in order to develop general design guidelines. We have studied users’ interactions with 11 online recommender systems. Our studies have highlighted the role of transparency (understanding of system logic), familiar recommendations, and information about recommended items in the user’s interaction with the system. Our results also indicate that there are multiple models for successful recommender systems.