Overview of configurators as effective tools for corporate knowledge management

Knowledge management is widely discussed, but scarcely supported with tools and information systems. Configurators capture knowledge from product design, marketing and sales. By that configurators support three of the core processes of knowledge management: distribution, usage and preservation of knowledge. Constraint-based configurators and other model-based reasoning systems provide the technology which suits the requirements of knowledge management. Ease of maintenance of a configurator’s knowledge base corresponds to its usefulness for knowledge management.