The use of the Internet in Hong Kong: Manufacturing vs. service

Abstract The Internet is regarded as a new technology that may revolutionize the way to conduct business. While organizations are looking for innovative ways to apply this technology, they must understand what it takes for their employees to use it. This understanding will help the organizations prepare their employees to face new challenges brought along by the Internet. In this research, we use a conceptual model to analyze factors affecting the usage of the Internet. In particular, we are interested in identifying any differences between the manufacturing and service sectors. An empirical study was conducted in Hong Kong to understand the adoption process.

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