CONFLICT MANAGEMENT, EFFICACY, AND PERFORMANCE IN ORGANIZATIONAL TEAMS

The study empirically links conflict management literature with research on efficacy and organizational teams. Sixty-one self-managing teams with 489 employees were recruited from the production department of a leading electronic manufacturer. Structural equation analysis supports the model that a cooperative instead of competitive approach to conflict leads to conflict efficacy that in turn results in effective performance as measured by managers. Findings suggest how organizational teams can be prepared to make use of their autonomy to deal with problems and conflicts so that they are productive.

[1]  David W. Johnson,et al.  Effects of cooperative, competitive, and individualistic goal structures on achievement: A meta-analysis. , 1981 .

[2]  L. Parker,et al.  When to fix it and when to leave: relationships among perceived control, self-efficacy, dissent, and exit. , 1993, The Journal of applied psychology.

[3]  Bradley L. Kirkman,et al.  Beyond Self-Management: Antecedents and Consequences of Team Empowerment , 1999 .

[4]  G. Spreitzer,et al.  A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness Satisfaction, and Strain , 1997 .

[5]  T. Wall,et al.  Outcomes of Autonomous Workgroups: A Long-Term Field Experiment , 1986 .

[6]  F. Yammarino,et al.  Identifying Common Methods Variance With Data Collected From A Single Source: An Unresolved Sticky Issue , 1991 .

[7]  Kevin R. Murphy,et al.  Nature and Consequences of Halo Error : A Critical Analysis , 1993 .

[8]  Dean Tjosvold,et al.  Implications of Controversy Research for Management , 1985 .

[9]  D. Funder,et al.  Convergence between self and peer in the response-time processing of trait-relevant information. , 1995, Journal of personality and social psychology.

[10]  L. Tucker,et al.  A reliability coefficient for maximum likelihood factor analysis , 1973 .

[11]  Paul R. Yost,et al.  Potency in groups: articulating a construct. , 1993, The British journal of social psychology.

[12]  A. Bandura.  Self-efficacy mechanism in human agency , 2024, Psihologìâ ì suspìlʹstvo.

[13]  Eric Trist,et al.  Collaboration in Work Settings: A Personal Perspective , 1977 .

[14]  D. Tjosvold.  Making a Technological Innovation Work: Collaboration to Solve Problems , 1990 .

[15]  William K. Balzer,et al.  Halo and performance appraisal research: A critical examination. , 1992 .

[16]  J. K. Murnighan,et al.  The Development of an Intragroup Norm and the Effects of Interpersonal and Structural Challenges , 1991 .

[17]  H. P. Sims,et al.  Leading Workers to Lead Themselves: The External Leadership of Self-Managing Work Teams. , 1987 .

[18]  B. Major,et al.  Perceived social support, self-efficacy, and adjustment to abortion. , 1990, Journal of personality and social psychology.

[19]  C. Gibson.  Do they do what they Believe they can? Group Efficacy and Group Effectiveness Across Tasks and Cultures , 1999 .

[20]  R. Wageman.  Interdependence and Group Effectiveness , 1995 .

[21]  Kenneth L. Bettenhausen.  Five Years of Groups Research: What We Have Learned and What Needs to Be Addressed , 1991 .

[22]  Trevor C. Bailey,et al.  Mechanisms governing organizational performance in complex decision-making environments , 1990 .

[23]  A. Bandura.  Perceived Self-Efficacy in Cognitive Development and Functioning , 1993, Educational Psychologist.

[24]  Gina J. Medsker,et al.  RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS , 1993 .

[25]  W. Pasmore,et al.  Sociotechnical Systems: A North American Reflection on Empirical Studies of the Seventies , 1982 .

[26]  K. Jehn.  A qualitative analysis of conflict types and dimensions in , 1997 .

[27]  Dean Tjosvold,et al.  Managing Conflict Between Departments to Serve Customers , 1992 .

[28]  P. Bentler,et al.  Significance Tests and Goodness of Fit in the Analysis of Covariance Structures , 1980 .

[29]  Allen C. Amason.  Distinguishing the Effects of Functional and Dysfunctional Conflict on Strategic Decision Making: Resolving a Paradox for Top Management Teams , 1996 .

[30]  K. Jehn.  A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict , 1995 .

[31]  Charles C. Manz,et al.  From Groupthink to Teamthink: Toward the Creation of Constructive Thought Patterns in Self-Managing Work Teams , 1994 .

[32]  D. Tjosvold.  BRIDGING EAST AND WEST TO DEVELOP NEW PRODUCTS AND TRUST: INTERDEPENDENCE AND INTERACTION BETWEEN A HONG KONG PARENT AND NORTH AMERICAN SUBSIDIARY , 1999 .

[33]  Dean Tjosvold,et al.  Participation: A Close Look at Its Dynamics , 1987 .

[34]  B. Wheaton,et al.  Assessment of Fit in Overidentified Models with Latent Variables , 1987 .

[35]  G. Spreitzer.  Social structural characteristics of psychological empowerment , 1996 .

[36]  L. James,et al.  Estimating within-group interrater reliability with and without response bias. , 1984 .

[37]  Eduardo Salas,et al.  The Effect of Team Building on Performance , 1999 .

[38]  D. Tjosvold.  Cooperative and competitive goal approach to conflict: Accomplishments and challenges. , 1998 .

[39]  Paul E. Spector,et al.  Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the Muchinsky model. , 1987 .

[40]  D. Tjosvold,et al.  Complaint handling on the shop floor : cooperative relationships and open-minded strategies , 1999 .

[41]  Gerald E. Ledford,et al.  The Effectiveness of Self-Managing Teams: A Quasi-Experiment , 1994 .

[42]  J. Barker.  Tightening the Iron Cage: Concertive Control in Self-Managing Teams , 1993 .

[43]  G. Spreitzer.  PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT, AND VALIDATION , 1995 .

[44]  Daniel R. Ilgen,et al.  TEAMS EMBEDDED IN ORGANIZATIONS : SOME IMPLICATIONS , 1999 .

[45]  M. Deutsch.  SIXTY YEARS OF CONFLICT , 1990 .

[46]  Jeffrey Barker,et al.  CONFLICT APPROACHES OF EFFECTIVE AND INEFFECTIVE PROJECT MANAGERS: A FIELD STUDY IN A MATRIX ORGANIZATION[1] , 1988 .

[47]  Paul E. Spector.  Using self‐report questionnaires in OB research: A comment on the use of a controversial method , 1994 .

[48]  E. Weldon,et al.  Processes that mediate the relationship between a group goal and improved group performance. , 1991, Journal of personality and social psychology.

[49]  M. Salem,et al.  Self‐managing Work Teams: An International Perspective , 1992 .

[50]  R. P. McDonald,et al.  Goodness-of-fit indexes in confirmatory factor analysis : The effect of sample size , 1988 .

[51]  J. George,et al.  Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. , 1990 .

[52]  B. Kabanoff,et al.  Toward theory-based measures of conflict management , 1990 .

[53]  Philip Bobko,et al.  Self-efficacy beliefs: Comparison of five measures. , 1994 .