ScienceDirect Product-Service Systems across Life Cycle A framework for PSS business models : formalization and application

Abstract In order to successfully move “from products to solutions”, companies need to redesign their business model. Nevertheless, service oriented BMs in product-centric firms are under-investigated in the literature: very few works develop a scheme of analysis of such BMs. To provide a first step into closing this gap, we propose a new framework to describe service-oriented BMs, pointing out the main BM components and related PSS characteristics. Thus, the proposed framework aims to help companies to take into account the relevant elements that need to be designed to successfully implement a service-oriented BM and thus guide strategic decisions.

[1]  Vincent Mangematin,et al.  Business models: A challenging agenda , 2013 .

[2]  Henrique Rozenfeld,et al.  Employing the business model concept to support the adoption of product–service systems (PSS) , 2013 .

[3]  L. Araujo,et al.  Beyond the service factory: Service innovation in manufacturing supply networks , 2013 .

[4]  Arnold Tukker,et al.  Product services for a resource-efficient and circular economy - A review , 2015 .

[5]  Johann C.K.H. Riedel,et al.  The PSO triangle: designing product, service and organisation to create value , 2009 .

[6]  Ulrike Gelbmann,et al.  Integrative re-use systems as innovative business models for devising sustainable product–service-systems , 2015 .

[7]  Matthew S. Olson,et al.  Cuando el crecimiento se estanca , 2008 .

[8]  Clayton M. Christensen,et al.  Reinventing Your Business Model , 2008 .

[9]  V. Parida,et al.  Product–Service Systems (PSS) business models and tactics – a systematic literature review , 2015 .

[10]  A. Tukker Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet , 2004 .

[11]  J. Nicholson,et al.  Business models and their relationship with marketing: A systematic literature review , 2013 .

[12]  Michael H. Morris,et al.  The entrepreneur's business model: toward a unified perspective , 2005 .

[13]  N. Foss,et al.  Business models for open innovation: Matching heterogeneous open innovation strategies with business model dimensions , 2015 .

[14]  Jie Gao,et al.  Service-oriented manufacturing: a new product pattern and manufacturing paradigm , 2011, J. Intell. Manuf..

[15]  Jörg Becker,et al.  Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects , 2013, IEEE Transactions on Engineering Management.

[16]  Américo Azevedo,et al.  New Business Models Elements Oriented to Product-Service Machinery Industry , 2013 .

[17]  G. Schuh Differentiation through industrial product-service-systems in the tooling industry , 2009 .

[18]  B. Wirtz,et al.  Business Models: Origin, Development and Future Research Perspectives , 2016 .

[19]  O. Mont,et al.  A new business model for baby prams based on easing and product remanufacturing , 2006 .

[20]  Giuditta Pezzotta,et al.  Service development in product-service systems: a maturity model , 2013 .

[21]  Friedrich Morlock,et al.  Key performance indicators for assessing the planning and delivery of industrial services , 2013 .

[22]  Karlos Artto,et al.  Factors influencing the choice of solution-specific business models , 2011 .

[23]  Ajay K. Kohli,et al.  Rethinking Customer Solutions: From Product Bundles to Relational Processes , 2007 .

[24]  Valérie Mathieu,et al.  Service strategies within the manufacturing sector: benefits, costs and partnership , 2001 .

[25]  S. Evans,et al.  A literature and practice review to develop sustainable business model archetypes , 2014 .

[26]  N. Saccani,et al.  Investigating the linkages between service types and supplier relationships in servitized environments , 2014 .

[27]  G. Lay,et al.  The relevance of service in European manufacturing industries , 2010 .

[28]  A. Davies Moving base into high-value integrated solutions: a value stream approach , 2004 .

[29]  R. Roy,et al.  Cost modelling techniques for availability type service support contracts: a literature review and empirical study , 2010 .

[30]  Federico Adrodegari,et al.  Towards usage-oriented business models: an assessment of European capital goods manufacturers , 2014 .

[31]  Andrew Davies,et al.  Creating value by delivering integrated solutions , 2005 .

[32]  Thomas Roche,et al.  A decision methodology to support servitisation of manufacturing , 2013 .

[33]  Suvi Nenonen,et al.  Designing Business Models for Value Co-Creation , 2012 .

[34]  J. Sheth,et al.  Implications of the Revised Definition of Marketing: From Exchange to Value Creation , 2007 .

[35]  Tobias Bachmeier,et al.  Business Model Generation A Handbook For Visionaries Game Changers And Challengers , 2016 .

[36]  Yves Pigneur,et al.  Clarifying Business Models: Origins, Present, and Future of the Concept , 2005, Commun. Assoc. Inf. Syst..

[37]  Daniel Kindström,et al.  Adding services to product-based portfolios , 2015 .

[38]  H. Chesbrough Business model innovation: it's not just about technology anymore , 2007 .

[39]  Heiko Gebauer,et al.  Characterizing service networks for moving from products to solutions , 2013 .

[40]  K. Storbacka A solution business model: Capabilities and management practices for integrated solutions , 2011 .

[41]  Walter Brenner,et al.  Developing a maturity model for service systems in heavy equipment manufacturing enterprises , 2014, Inf. Manag..

[42]  Daniel Kindström Towards a service-based business model – Key aspects for future competitive advantage , 2010 .

[43]  Tim Baines,et al.  The servitization of manufacturing: A review of literature and reflection on future challenges , 2009 .

[44]  K. Storbacka,et al.  Business model design: conceptualizing networked value co-creation , 2010 .

[45]  Ramon Casadesus-Masanell,et al.  From Strategy to Business Models and onto Tactics , 2010 .

[46]  Daniel Kindström,et al.  Service Innovation in Product-Centric Firms: A Multidimensional Business Model Perspective , 2014 .

[47]  Miao Li,et al.  A framework for Industrial Product–Service Systems risk management , 2015 .

[48]  Rogelio Oliva,et al.  Managing the transition from products to services , 2003, International Journal of Service Industry Management.