Integration: The Glue that Holds the Digital Library Together

Libraries are shifting from acquiring and managing print in-house collections to electronic information resources and services for oncampus and remote servers. They face the challenge of delivering value-added services to clients who increasingly expect access to these services and resources from local and remote locations. This paper discusses how the Library of the University of Technology, Sydney is meeting this demand. It outlines the initiatives taken relating to the integration of client needs and the roles and responsibilities of library staff. Initiatives associated with user authentication, online requesting of resources, links with suppliers, cataloguing of electronic information to maximise access, customisation of online services, etc. are discussed. Library staff are challenged by the developments in national and international standards and protocols. Key considerations for them in the development and provision of services in an increasingly online environment are highlighted. Revision of a paper presented at the National Conference on Digital Libraries and Information Services, Sydney, 24-25 June 2004.